Archive for April, 2010

Lost in Translation

Written by: matt Categories: Community,Features,News
April 23rd, 2010

Well folks here you have it. Our premium members now have access to the first live chat system that allows you to type in your native language and have your messages automatically translate to your visitors language. For example you have a visitor that opens a chat session but is speaking in French, however you only speak English, our software will automatically begin translating their text into English for you to read. Responses that you write in English will automatically begin translating into French for your visitor to read without them knowing you don’t even know how to say Bonjour!
You can try out the Live Translation feature right now using our web agent at www.onlinechatcenters.com/agent however our Windows application will be updated within the next few days for everyone else. Look for the Translate button while in a chat session to begin translating, and look for the translation tab to view your visitors’ responses.

Thanks again to our premium users that allow us to continue pushing out these exciting new features!

New Feature: Web Agent Options & What we’re working on

Written by: Victor Bilandzic Categories: Features,News
April 1st, 2010

The options feature has been completed in the Web Agent, now just as fully featured as our initial desktop agent.

Access it by visiting Account then Options:

OCC Web Agent Account Options

What are we working on?

We’re also working on some new features and improvements to our site and service.

This includes:

- live language translation
- a complete overhaul of the invite section
- knowledgebase and canned message improvements
- operator profile improvements
- OCC desktop agent changes (to reflect the new web agent)
- features page updates
and much more we won’t reveal…just yet!