A couple new simple updates released today to the chat history section of the website and the OCC agents:
Chat Ending Timestamps
At the end of the chat history transcript, you’ll now see a line that displays when the chat was ended and by whom (operator or visitor):
At the end of chats, you may also notice the rating the visitor gave to the operator in the post-chat rating is now available. Coming soon will be a column to sort by highest/lowest rated chats and an inclusion of this in the CSV export.
We hope you find the additional information added to the chat history useful and look forward to even more useful data about your chats and visitors coming soon!