Archive for the ‘News’ Category

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Customize the Chat Window Size…Now Available

Thursday, August 19th, 2010
Brandon

Now available to all Premium Version and Trial sign-ups is the New Mini Window with Customizable Sizing.

That’s right, so many of you have requested something smaller in terms of a chat window size and Motava has delivered, not just a smaller window, but the ability for you to customize the size of the window you wish PER DEPARTMENT/WEBSITE you are supporting.

Just log into your Admin Console and visit the Setup–>Settings–>Design Customization location.

Chat Window Size Customization

Chat Window Size Customization

Once there, select from Standard or Mini Chat Window size.

If you select Mini, you will have the ability to change the default window size in pixels.

TIP: If you want to test the size, we suggest the following:

1) Set the size you wish to test.

2) Open a new Tab in your browser and visit your website with that chat icon.

3) Click on the icon. If you want to edit, repeat step 1, but then REFRESH the web page before clicking on the chat icon to see your new result.

We hope that all our Premium Version customers are satisfied in our response to requests that have come our way.

Selecting Mini Window will offer Size Customization in pixels

Selecting Mini Window will offer Size Customization in pixels

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On Hold – Changes & Improvements

Wednesday, August 18th, 2010
Victor Bilandzic

Some of our Premium users and Free Trial users may have begun using our newest Chat On Hold feature.

We’ve made some simplifying changes and improvements to the interface of the feature within our administration section.

The On Hold settings can now be found under the Messages menu (Setup -> Settings -> Messages -> On Hold) and not under its own separate menu under Settings.

Selecting the on hold sound and on hold text is now easier than before with more easily clarifying radio buttons and explanatory text.

Chat On Hold Feature Section

Chat On Hold Feature Section

We hope you find the improvements useful and would love to hear your feedback on the new feature!

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Chats Sections: Redesigned

Wednesday, June 30th, 2010
Victor Bilandzic

One of the most important features of a live chat system is being able to look at your chat history and respond to offline and missed chat requests.

We’ve been redeveloping these sections of the administration section and both the web and desktop chat agents to be more user friendly and efficient to use.

Before – Missed Chat Request

Our old layout in the administration section lacked definition between chat requests, lacked functionality in contacting visitors and displayed information in an inefficient manner, putting too much focus on the visitor’s information rather than the topic/question they asked.

Missed Chat - Old Design

Missed Chat - Old Design


After – Missed Requests, Offline Messages and Chat History

The old menu lacked other essentials – mainly, the ability to email chat request visitors and the offline messages were not viewable at all. Although accessible through the chat agents and sent via email, a central location for all missed requests in the dashboard was needed.

The redesign of this section can be seen below:

Offline Message - After Redesign

Offline Message - After Redesign


The chat request information was all neatly condensed for easy browsing, with all 3 sections listed in a similar fashion. The request information is no longer so large, showing only critical information about the chat request with the full information regarding the visitor accessible by clicking the “View All Request Information” link.

In addition, we’ve listed 3 actions to take with the request – email the visitor, mark the request as processed and delete it completely from your history.

Emailing the visitor will automatically populate the message with all the request information in your default mail client software:

Automatically populated Email from Chats Section

Automatically populated Email from Chats Section

We’ve also added a new filtering option for our users with multiple departments or websites and search functionality within the Offline Message and Missed Requests section:

Search Filters within Offline & Missed Requests

Search Filters within Offline & Missed Requests

All the design changes have also been implemented in the web and desktop chat agents, easily accessible from whatever location you are monitoring your site from!

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New Agent Software Release with Translator

Wednesday, May 12th, 2010
Brandon

ATTENTION PREMIUM VERSION ACCOUNTS

Now with Premium Version you have REAL TIME TRANSLATOR built-in to your OnilineChatCenters OCC AGENT Software and Web Agent.

Now you can support any language….and it’s FREE to Premium Version Accounts.

Download the latest OCC AGENT SOFTWARE HERE

***NOTE: Vista and Windows 7 users: please download EXE to desktop, right click and select Run as Administrator in order to install.

Happy Chatting!

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Outsourced Live Chat Representatives with OnlineChatCenters.com

Friday, May 7th, 2010
Brandon

Attention Savvy Customer Service Representatives!

Expand your customer service reach with live chat using OnlineChatCenters.com

Support multiple Customers and/or Websites with OCC from a single agent interface.

For each customer that you will support, create an additional Department. Generate the HTML code for that particular department and place it on the customer’s site. When visitors request a chat, you will be their first point of contact for the chat. By using departments as customer accounts, you can support multiple clients using a single OCC Agent.

And that’s not all……! As a Premium Version Account Holder, you have several PER DEPARTMENT custom abilities. Logos, Banners, Agents, Footers, Invites, and much more!

Now with our latest feature for Premium Version Accounts, we have incorporated Live Real Time Translation to the Agent. For example: You are in Argentina and speak Spanish. A visitor from Germany visits your website. He can type to you in German and you will read that translated into Spanish. And you respond in Spanish, the visitor will read your response in German.

It’s amazing! Motava Corporation is the first to incorporate Live Real Time Translation ability within a Chat Agent application of its kind.

Join our community today and expand the use of Live Chat for websites today. The Premium Version upgrade is priced at only $29.95 PER YEAR so it’s affordable for any budget!

Support Multiple Websites/Companies/Departments from a Single Agent Interface.

Support Multiple Websites/Companies/Departments from a Single Agent Interface.

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Lost in Translation

Friday, April 23rd, 2010
matt

Well folks here you have it. Our premium members now have access to the first live chat system that allows you to type in your native language and have your messages automatically translate to your visitors language. For example you have a visitor that opens a chat session but is speaking in French, however you only speak English, our software will automatically begin translating their text into English for you to read. Responses that you write in English will automatically begin translating into French for your visitor to read without them knowing you don’t even know how to say Bonjour!
You can try out the Live Translation feature right now using our web agent at www.onlinechatcenters.com/agent however our Windows application will be updated within the next few days for everyone else. Look for the Translate button while in a chat session to begin translating, and look for the translation tab to view your visitors’ responses.

Thanks again to our premium users that allow us to continue pushing out these exciting new features!

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New Feature: Web Agent Options & What we’re working on

Thursday, April 1st, 2010
Victor Bilandzic

The options feature has been completed in the Web Agent, now just as fully featured as our initial desktop agent.

Access it by visiting Account then Options:

OCC Web Agent Account Options

OCC Web Agent Account Options

What are we working on?

We’re also working on some new features and improvements to our site and service.

This includes:

- live language translation
- a complete overhaul of the invite section
- knowledgebase and canned message improvements
- operator profile improvements
- OCC desktop agent changes (to reflect the new web agent)
- features page updates
and much more we won’t reveal…just yet!

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New Features & Updates – Web Agent: Auto Logout, Chat History, Email Transcript, Password & Performance

Monday, February 8th, 2010
Victor Bilandzic

We’ve uploaded some more new updates to the web agent and our servers overall today including:

1. Auto logging users out if they are already logged in another location.

2. Chat history is now saved and stored in the web agent.

3. Emailing chat transcripts now available on both the chat operator and chat visitor side.

4. Password saving and server performance improvements for low quality connections has been improved.

Use the new Web Agent here: http://www.onlinechatcenters.com/agent

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New Features & Updates: Web Agent, ALT tags, & Form Labels

Thursday, January 21st, 2010
Victor Bilandzic

Some new improvements to OnlineChatCenters this week:

1. Web agent menu options have been consolidated (desktop software agent will be updated with same style in the future). The web agent can be accessed here:
www.onlinechatcenters.com/agent

2. Web agent “User is Typing…” message now completed.

3. Online/Offline icons now have ALT tags added to the images for compatibility with alternative browsing users.

4. Pre-chat request forms now have labels added for compatibility as well.

We hope you enjoy the new updates and features!

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New Beta Web Agent – Now Available

Tuesday, December 29th, 2009
Victor Bilandzic
OCC Web Agent Beta

New OCC Web Agent - Beta

The New OCC Web Agent has replaced our old version Agent in Beta mode.

You may use the beta now by logging into your administration panel and logging in as an operator through the dashboard or by visiting the direct URL to the login at:

http://www.onlinechatcenters.com/agent/

Click Connect to login and begin chatting using your web browser!

Feedback and any bugs found can be submitted as a comment on this blog or through our contact form.

More updates and development to the web agent coming soon!

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