Archive for the ‘Service Status’ Category

OCC WebAgent Status

Thursday, July 15th, 2010
Brandon

The OCC Web Agent received an Adobe Flash upgrade. The platform was upgraded from Adobe Flex Builder 3 to Adobe Flash 4.

Upon update, there was an issue with operator’s losing connection with the server after a certain time period.

We have compiled and uploaded a new WebAgent to be more compatible with the new Flash platform and it seems there are no such issues anymore.

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New Features & Updates – Web Agent: Invites, Canned Messages, Knowledgebase, File Sending

Thursday, February 4th, 2010
Victor Bilandzic

Some more new updates to the OCC Web Agent have now been uploaded:

1. Custom Invites – Under the Chats menu, we’ve added custom invitations to be sent to site visitors.

2. Timed Invites – Timed invites are also now enabled under the Chats menu.

3. Canned Messages – Your canned messages are also now available within the web agent.

4. Knowledgebase – Your custom knowledgebase articles are also able to be inserted to a chat with a visitor.

5. File Sending – The send file feature now also works to send your visitors files while chatting with them.

We experienced some downtime during this update early this morning around 5 AM PST. We thank the users that notified us and will work to keep our downtime to a minimum or eliminated completely for future updates!

Visit the new OCC Web Agent at: http://www.onlinechatcenters.com/agent

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New OCC Web Agent – Beta Released

Wednesday, December 23rd, 2009
Brandon

We are pleased to announce that our new web agent is available for use immediately.

Much more to come!!!!

All beta testers can access it at http://www.onlinechatcenters.com/agent

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New OCC Migration & Agent Download

Tuesday, November 3rd, 2009
Brandon

Thank you all for your patience during this upgrade development process we have experienced.

You will find an entirely new admin console with much easier navigation and adminitrative control.

For those of you needing the new OCC Agent download, please use this link.

Thank you.

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