We are pleased to satisfy our world wide customer-base and Premium Versions.

Customize all Request Window Titles

*User Tip: If you so desire, you can disable the Operator Rating (5 stars) which by default appears at the end of each chat session. To do this, log into your admin console, click on Setup–>Settings–>Basic Settings–>Global Account Settings and check the Disable Operator Rating box (don’t forget to click Save after that).

That’s right, so many of you have requested something smaller in terms of a chat window size and Motava has delivered, not just a smaller window, but the ability for you to customize the size of the window you wish PER DEPARTMENT/WEBSITE you are supporting.

Just log into your Admin Console and visit the Setup–>Settings–>Design Customization location.

Chat Window Size Customization

Once there, select from Standard or Mini Chat Window size.

If you select Mini, you will have the ability to change the default window size in pixels.

TIP: If you want to test the size, we suggest the following:

1) Set the size you wish to test.

2) Open a new Tab in your browser and visit your website with that chat icon.

3) Click on the icon. If you want to edit, repeat step 1, but then REFRESH the web page before clicking on the chat icon to see your new result.

We hope that all our Premium Version customers are satisfied in our response to requests that have come our way.

Selecting Mini Window will offer Size Customization in pixels

We’ve made some simplifying changes and improvements to the interface of the feature within our administration section.

The On Hold settings can now be found under the Messages menu (Setup -> Settings -> Messages -> On Hold) and not under its own separate menu under Settings.

Selecting the on hold sound and on hold text is now easier than before with more easily clarifying radio buttons and explanatory text.

Chat On Hold Feature Section

We hope you find the improvements useful and would love to hear your feedback on the new feature!

Upon the expiration of those 10 days, accounts will revert back to Free Accounts status and only 1 operator + 1 department.

Happy Chatting!

—-UPDATE: 8/13/2010—-

Color Theme under Setup–>Design Customization in Admin Console has now been upgraded to offer ability for different color themes to be selected per department.

Next: Coming very soon will be also the ability for a Mini-Chat-Window alternative for Premium Users.

There was a Spell Checker improvement in addition to no longer requiring win7 and Vista users to install via “Run as Administrator” right-click command.

Now simply update via the agent automatically or download and install the exe.

Upon update, there was an issue with operator’s losing connection with the server after a certain time period.

We have compiled and uploaded a new WebAgent to be more compatible with the new Flash platform and it seems there are no such issues anymore.

Operator Supervisor allows a particular operator to be awarded Monitoring and Interactive functionality to chats being handled by other operators. This means that a supervisor can monitor the chat between his employee and the customer to provide better training, insight and overall customer service.

Ring Visitor feature allows for an operator to get the attention of the visitor that he is chatting with. For example: If an operator is chatting with a customer and the operator asks the customer a question, the customer may have another window active and has not seen the question. The Ring Visitor feature allows for the Operator to gain the customer’s attention by ringing the customer’s computer. Of course, like the majority of all OnliceChatCenters features, the Ring Visitor is a customizable feature.

On-Hold is a feature that take the infrastructure of a call center and brings it to the arena of online chat. With On-Hold, you place the customer on hold, but the system will display a custom message to the customer of your liking at intervals you customize. In addition, while they are on-hold, you can initiate a custom MP3 music file or advertisement which will play in a loop.

All these features are available now to OCC Premium Version accounts. To upgrade to Premium Version is only $29.95 PER YEAR.

Attention Premium Users: To utilize these features, you may use the WebAgent or upgrade your OCC Desktop Agent to version 2.0.54.0 available here.

*NOTE: Installing the software agent: If you are using Windows Vista or 7, please download the exe file, right click, select Run as Administrator in order to successfully install. More on installation here.

We’ve been redeveloping these sections of the administration section and both the web and desktop chat agents to be more user friendly and efficient to use.

Before – Missed Chat Request

Our old layout in the administration section lacked definition between chat requests, lacked functionality in contacting visitors and displayed information in an inefficient manner, putting too much focus on the visitor’s information rather than the topic/question they asked.

Missed Chat - Old Design

After – Missed Requests, Offline Messages and Chat History

The old menu lacked other essentials – mainly, the ability to email chat request visitors and the offline messages were not viewable at all. Although accessible through the chat agents and sent via email, a central location for all missed requests in the dashboard was needed.

The redesign of this section can be seen below:

Offline Message - After Redesign

The chat request information was all neatly condensed for easy browsing, with all 3 sections listed in a similar fashion. The request information is no longer so large, showing only critical information about the chat request with the full information regarding the visitor accessible by clicking the “View All Request Information” link.

In addition, we’ve listed 3 actions to take with the request – email the visitor, mark the request as processed and delete it completely from your history.

Emailing the visitor will automatically populate the message with all the request information in your default mail client software:

Automatically populated Email from Chats Section

We’ve also added a new filtering option for our users with multiple departments or websites and search functionality within the Offline Message and Missed Requests section:

Search Filters within Offline & Missed Requests

All the design changes have also been implemented in the web and desktop chat agents, easily accessible from whatever location you are monitoring your site from!

Now with Premium Version you have REAL TIME TRANSLATOR built-in to your OnilineChatCenters OCC AGENT Software and Web Agent.

Now you can support any language….and it’s FREE to Premium Version Accounts.

Download the latest OCC AGENT SOFTWARE HERE

***NOTE: Vista and Windows 7 users: please download EXE to desktop, right click and select Run as Administrator in order to install.

Happy Chatting!

That’s right, own the real estate, including the footer and “powered by” tags.

Become a Premium Version Account, only $29.95 PER YEAR, and you can not only remove any banners or ‘powered by’ tag branding, but you can put your own.

At Motava Corporation, we believe in offering our customers full brand-ability. We not only have removed any ad-driven banners, but we have stepped ahead of any other chat software provider by removing our brand name from the chat windows as well as the chat invite pop-ups!

We didn’t stop there! We made this option for uploading your own banners a two-fold benefit to you by also adding your own HTML code. Our Premium Version customers are already taking advantage of this by adding HTML code in the banner areas to link to other informative areas of their website.

Newly added, in beta, is our Real Time Chat Translation feature. Our OCC Agent will DETECT LANGUAGE of your visitor’s chat transmissions and translate that text into your native language. In addition, you will be able to type in your native language and it will translate, real time, into your visitor’s language. Imagine that! You can speak Russian, Croatian, Italian, French, German, Spanish (over 34 chat translator languages in total), all on the fly! Why use any other software when with OCC PREMIUM VERSION…. There are so many scalable features!

Motava Corporation is determined to continue to provide all new features to its Premium Version base, free of charge. To become a Premium Version Account, simply log into your Admin Console and under the Account Menu, select the Premium Version Upgrade for only $29.95 PER YEAR. Why per year, you ask? Because of merchant surcharges, this features could not be so low at just $2.49 per month. That’s right, it really only comes to $2.49 per month when you upgrade to Premium Version of our Chat Software and Service with full brand-ability, live real time translation, premium discounts on additional operators and department, free email/chat technical support from Motava and advanced reporting. With so much more to come, including: our breakthrough ‘On Hold” feature which will blow your mind and Ticketing System. Stay tuned and subscribe to this blog or follow us on twitter.