Posts Tagged ‘knowledgebase’

New Feature: Web Agent Options & What we’re working on

Written by: Categories: Features,News
April 1st, 2010

The options feature has been completed in the Web Agent, now just as fully featured as our initial desktop agent.

Access it by visiting Account then Options:

OCC Web Agent Account Options

OCC Web Agent Account Options

What are we working on?

We’re also working on some new features and improvements to our site and service.

This includes:

– live language translation
– a complete overhaul of the invite section
– knowledgebase and canned message improvements
– operator profile improvements
– OCC desktop agent changes (to reflect the new web agent)
– features page updates
and much more we won’t reveal…just yet!

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New Features & Updates Web Agent: Invites, Canned Messages, Knowledgebase, File Sending

Written by: Categories: Features,Service Status
February 4th, 2010

Some more new updates to the OCC Web Agent have now been uploaded:

1. Custom Invites – Under the Chats menu, we’ve added custom invitations to be sent to site visitors.

2. Timed Invites – Timed invites are also now enabled under the Chats menu.

3. Canned Messages – Your canned messages are also now available within the web agent.

4. Knowledgebase – Your custom knowledgebase articles are also able to be inserted to a chat with a visitor.

5. File Sending – The send file feature now also works to send your visitors files while chatting with them.

We experienced some downtime during this update early this morning around 5 AM PST. We thank the users that notified us and will work to keep our downtime to a minimum or eliminated completely for future updates!

Visit the new OCC Web Agent at: https://www.onlinechatcenters.com/agent

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