The options feature has been completed in the Web Agent, now just as fully featured as our initial desktop agent.

Access it by visiting Account then Options:

OCC Web Agent Account Options

What are we working on?

We’re also working on some new features and improvements to our site and service.

This includes:

– live language translation
– a complete overhaul of the invite section
– knowledgebase and canned message improvements
– operator profile improvements
– OCC desktop agent changes (to reflect the new web agent)
– features page updates
and much more we won’t reveal…just yet!