Greetings Chatters!
Earlier this week we released updates to all of the OCC Agents with some feature updates.
Download the latest version of the agents here:
OCC for Windows : Version 2.0.57.1
OCC for Mac : Version 1.12
OCC Web Agent
Here’s what’s new:
Supervisors – Chat Tabs don’t Remain
After launching the previous update with chat tabs remaining in the chat after they end, supervisors would have many chat tabs for all the Operators that are listed under their department. Chats that had ended and active chats. Now other operator chats do not get viewed until they are clicked on by a Supervisor, making the Supervisor mode much more manageable.
Topic – Added to the top of Chats
The topic of the chat is added to the top of chats so it can be easily viewed right in the transcript. A small edit but will be much needed in our upcoming mobile apps!
Pagination in Chat History, Missed Requests, Offline Requests
All the Chats areas now have pages added to improve speed and improve the viewing experience of these sections.
Chats at Top of Visitor List
Chats are now listed at the top of the visitor list for easier access and viewing, effectively dividing the Chats and Visitors into 2 different areas. This is only available in the Windows and Web versions.
Web Agent: # of Messages in Page Title
In the web version, the # of messages are now actively refreshed in the page title, giving a visual indicator to Operators that they have unread messages.
Mac Agent: Updating, Hotkey Chat Switching, New Look
Auto-updating now works – make sure to have it checked!
Switch between chats – Switch between chats in the Mac version by hitting (CMD+TAB)
New look – We added some slicker buttons 🙂
OCC for Mac - New Look!
Under the Hood – Minor Fixes
Some other minor stuff was fixed including:
- Real Time Translation Update
- Updated Language Captions
- Chat Forwarding Issues (when chats were forwarded more then 2x)
- Speed Improvements
Download the latest version of the agents here:
OCC for Windows : Version 2.0.57.1
OCC for Mac : Version 1.12
OCC Web Agent
Tags: OCC Agent, occ agent updates
