The Mac OCC Agent Beta version 1.7 is now released and available for download.
You can download the latest version, version 1.7 here:
Download OCC Agent for Mac
In this latest version we added:
# Live Spell Checking
Features still in development:
* Multi language translation
Stay tuned to our blog or twitter for more updates!
A small feature was added to your OnlineChatCenters administration section today.
The Search box in the Chat History section under Chats now has the added ability to search your entire chat transcripts. The search box also searches the request identification number and the entire request information recorded.
Since the Chat History section is only available for Premium Version accounts, this is only for our Premium users.
Search Chat Transcripts in Chat History
OCC Agent v.2.0.55.0 was released today.
Updates in this version:
- links opens in your default browser
- fixed always on top + start minimized issue
- fixed proxy server authentication
- changed default Alert (popup/flash) settings
Now you can use our free knowledge base to have your specific knowledgebase categories listed across multiple website / department live chat windows.
Previously, a KB category could only be used in the window of one department or website.
To access this feature, add/edit a knowledgebase category in your administration panel. You can select the departments the category will be listed under as seen below.
After months of development, we’ve finally released the first version of the Mac OCC Agent Desktop Software in Beta Mode.
Not all features are complete in the latest release but we expect to fully complete the Beta by the end of February 2011.
You can download the latest version, version 1.2 here:
Download the latest version of the Mac OCC Agent Installable Desktop Software
Follow the latest updates on the Mac OCC Agent on this Knowledgebase article:
Mac OCC Updates Knowledgebase Article
Features still in development and not included in the latest version (version 1.2) are:
You’ll always be able to find the download link for the desktop software on your dashboard under the Operator Login section
For feedback or bug reporting please let us know via Live Chat or Contact Form
Now available to all Premium Version and Trial sign-ups is the New Mini Window with Customizable Sizing.
That’s right, so many of you have requested something smaller in terms of a chat window size and Motava has delivered, not just a smaller window, but the ability for you to customize the size of the window you wish PER DEPARTMENT/WEBSITE you are supporting.
Just log into your Admin Console and visit the Setup–>Settings–>Design Customization location.
Chat Window Size Customization
Once there, select from Standard or Mini Chat Window size.
If you select Mini, you will have the ability to change the default window size in pixels.
TIP: If you want to test the size, we suggest the following:
1) Set the size you wish to test.
2) Open a new Tab in your browser and visit your website with that chat icon.
3) Click on the icon. If you want to edit, repeat step 1, but then REFRESH the web page before clicking on the chat icon to see your new result.
We hope that all our Premium Version customers are satisfied in our response to requests that have come our way.
Selecting Mini Window will offer Size Customization in pixels
Some of our Premium users and Free Trial users may have begun using our newest Chat On Hold feature.
We’ve made some simplifying changes and improvements to the interface of the feature within our administration section.
The On Hold settings can now be found under the Messages menu (Setup -> Settings -> Messages -> On Hold) and not under its own separate menu under Settings.
Selecting the on hold sound and on hold text is now easier than before with more easily clarifying radio buttons and explanatory text.
Chat On Hold Feature Section
We hope you find the improvements useful and would love to hear your feedback on the new feature!
One of the most important features of a live chat system is being able to look at your chat history and respond to offline and missed chat requests.
We’ve been redeveloping these sections of the administration section and both the web and desktop chat agents to be more user friendly and efficient to use.
Our old layout in the administration section lacked definition between chat requests, lacked functionality in contacting visitors and displayed information in an inefficient manner, putting too much focus on the visitor’s information rather than the topic/question they asked.
Missed Chat - Old Design
The old menu lacked other essentials – mainly, the ability to email chat request visitors and the offline messages were not viewable at all. Although accessible through the chat agents and sent via email, a central location for all missed requests in the dashboard was needed.
The redesign of this section can be seen below:
Offline Message - After Redesign
The chat request information was all neatly condensed for easy browsing, with all 3 sections listed in a similar fashion. The request information is no longer so large, showing only critical information about the chat request with the full information regarding the visitor accessible by clicking the “View All Request Information” link.
In addition, we’ve listed 3 actions to take with the request – email the visitor, mark the request as processed and delete it completely from your history.
Emailing the visitor will automatically populate the message with all the request information in your default mail client software:
Automatically populated Email from Chats Section
We’ve also added a new filtering option for our users with multiple departments or websites and search functionality within the Offline Message and Missed Requests section:
Search Filters within Offline & Missed Requests
All the design changes have also been implemented in the web and desktop chat agents, easily accessible from whatever location you are monitoring your site from!
ATTENTION PREMIUM VERSION ACCOUNTS
Now with Premium Version you have REAL TIME TRANSLATOR built-in to your OnilineChatCenters OCC AGENT Software and Web Agent.
Now you can support any language….and it’s FREE to Premium Version Accounts.
Download the latest OCC AGENT SOFTWARE HERE
***NOTE: Vista and Windows 7 users: please download EXE to desktop, right click and select Run as Administrator in order to install.
Happy Chatting!
Attention Savvy Customer Service Representatives!
Expand your customer service reach with live chat using OnlineChatCenters.com
Support multiple Customers and/or Websites with OCC from a single agent interface.
For each customer that you will support, create an additional Department. Generate the HTML code for that particular department and place it on the customer’s site. When visitors request a chat, you will be their first point of contact for the chat. By using departments as customer accounts, you can support multiple clients using a single OCC Agent.
And that’s not all……! As a Premium Version Account Holder, you have several PER DEPARTMENT custom abilities. Logos, Banners, Agents, Footers, Invites, and much more!
Now with our latest feature for Premium Version Accounts, we have incorporated Live Real Time Translation to the Agent. For example: You are in Argentina and speak Spanish. A visitor from Germany visits your website. He can type to you in German and you will read that translated into Spanish. And you respond in Spanish, the visitor will read your response in German.
It’s amazing! Motava Corporation is the first to incorporate Live Real Time Translation ability within a Chat Agent application of its kind.
Join our community today and expand the use of Live Chat for websites today. The Premium Version upgrade is priced at only $29.95 PER YEAR so it’s affordable for any budget!
Support Multiple Websites/Companies/Departments from a Single Agent Interface.
