Dear OnlineChatCenters Chatters::
Over the past week or so, you may have noticed performance issues with OCC. We’ve been growing rapidly and were caught off-guard as a small development team, focusing instead on adding features and launching our new website.
For the outages and impacted performance, we sincerely apologize. Since the issues began last week, our technicians have worked around the clock to get our service stable and migrate everything over to a more highly available, scalable and secured cloud hosting infrastructure.
This evening we’ll be refreshing the current database data and redirecting traffic to the new platform, during hours with the lowest amount of traffic, scheduled from 11 PM PST to 1 AM PST. To minimize any issues during this migration period we will be disabling OCC services as we are moving to complete new locations geographically.
Once the migration is complete, you will have to restart your OCC agents for the change to take effect.
We’ve done extensive testing to ensure basic and most advanced functionality works but there may be a situation that we overlooked. Your feedback is important to us!
Thanks in advance and we look forward to having our OCC family on the new platform!
The OnlineChatCenters Team