Archive for the ‘Uncategorized’ Category

Mac OCC Agent Beta version 1.5 Released – Multiple chats, notifications, & more

Written by: Victor Bilandzic Categories: Uncategorized
March 2nd, 2011

The Mac OCC Agent Beta version 1.5 is now released and available for download.

You can download the latest version, version 1.5 here:
Download OCC Agent for Mac

In this latest version we added:
# Multiple chat tabs
# Flashing notifications for new messages
# Pop up/Sound notifications for new request and new visitors
# Tray icon notifications
# Layout and column customization
# Auto-updates check
# Ability to change status from status bar
# Miscellaneous bug fixes

Features still in development:
* Multi language translation
* Live spell checking

Stay tuned to our blog or twitter for more updates!

Feature Update – Banned Visitors to IP Filtering

Written by: Victor Bilandzic Categories: Uncategorized
December 6th, 2010

For a long time, we had “Banned Visitors” as a feature in the administration panel where you could define an IP address range to hide from being monitored in the OCC Agent. Visitors could still request a chat, however, so the feature was mislabeled and misunderstood.

We’ve updated this section to now be named IP Filtering with ability to define an IP range to be hidden from the OCC software or hidden and blocked from requesting chats.

The most common use for IP Filtering would be to Hide your IP from being monitored and Block / Ban IPs that are sending spammy or offensive chat requests.

OCC IP Filtering Feature - Ban/Block & Hide IPs from OCC live chat

OCC Agent for MAC & Android Coming Soon!

Written by: Brandon Categories: Uncategorized
October 1st, 2010

occ_mac_androidMotava Corporation announced today that it has started coding OCC Agent for the MAC platform. The development team has also stated that the coding for the mobile Android platform will also begin.

“We have proven over the last several months that we are listening to our Premium Version user-base by incorporating many new features and customizations,” said Brandon Talaich, president and senior development consultant at Motava Corporation. “Now that we have implemented those requests, we are pleased to bring OCC Agent to the MAC and Android platforms.”

OnlineChatCenters has been available since late 2004 and with over 14,000 active accounts and climbing daily, Motava hopes to triple that account total in 2011.

OnlineChatCenters (OCC) is an online chat tool aimed to add interaction to any website. As an increasing volume of business relationships are determined to flourish by the website design, development and functionality of the parties involved, Motava Corporation has provided the most affordable interaction functionality of online chat support to any site.

Motava Corporation is an advocate of affordability and low overhead for any company. Motava also believes that by using online development, it can bring to market products that can be ultimately super affordable because of the reach magnitude the internet offers.

Most of all, Motava aims to set an industry standard that all product or service websites provide live online chat service centers.

More Chat Window Customization!

Written by: Brandon Categories: Uncategorized
August 25th, 2010

In response to our Premium Version customers, particularly our customer in Croatia, we are pleased to say that we have added even more customization of text and button labeling so that our international customer-base may translate all aspects of the chat windows text to their localized needs and custom labeling / messaging.

We are pleased to satisfy our world wide customer-base and Premium Versions.

Customize all Request Window Titles

*User Tip: If you so desire, you can disable the Operator Rating (5 stars) which by default appears at the end of each chat session. To do this, log into your admin console, click on Setup–>Settings–>Basic Settings–>Global Account Settings and check the Disable Operator Rating box (don’t forget to click Save after that).

Customize the Chat Window Size…Now Available

Written by: Brandon Categories: Features,News,Uncategorized
August 19th, 2010

Now available to all Premium Version and Trial sign-ups is the New Mini Window with Customizable Sizing.

That’s right, so many of you have requested something smaller in terms of a chat window size and Motava has delivered, not just a smaller window, but the ability for you to customize the size of the window you wish PER DEPARTMENT/WEBSITE you are supporting.

Just log into your Admin Console and visit the Setup–>Settings–>Design Customization location.

Chat Window Size Customization

Once there, select from Standard or Mini Chat Window size.

If you select Mini, you will have the ability to change the default window size in pixels.

TIP: If you want to test the size, we suggest the following:

1) Set the size you wish to test.

2) Open a new Tab in your browser and visit your website with that chat icon.

3) Click on the icon. If you want to edit, repeat step 1, but then REFRESH the web page before clicking on the chat icon to see your new result.

We hope that all our Premium Version customers are satisfied in our response to requests that have come our way.

Selecting Mini Window will offer Size Customization in pixels

It pays to try OCC!

Written by: Brandon Categories: Uncategorized
August 10th, 2010

Beginning today, all new sign ups will receive 10 operators + 3 departments + SSL + Premium Version for 10 days.

Upon the expiration of those 10 days, accounts will revert back to Free Accounts status and only 1 operator + 1 department.

Happy Chatting!

—-UPDATE: 8/13/2010—-

Color Theme under Setup–>Design Customization in Admin Console has now been upgraded to offer ability for different color themes to be selected per department.

Next: Coming very soon will be also the ability for a Mini-Chat-Window alternative for Premium Users.

OCC Agent Update

Written by: Brandon Categories: Uncategorized
August 6th, 2010

Today a new OCC Agent was released: version 2.0.54.3

There was a Spell Checker improvement in addition to no longer requiring win7 and Vista users to install via “Run as Administrator” right-click command.

Now simply update via the agent automatically or download and install the exe.

Three New Features … Live!

Written by: Brandon Categories: Uncategorized
July 9th, 2010

OnlineChatCenters Logo BlueFriday, July 9, 2010 – San Jose, CA – Motava Corporation today released 3 new features to its popular OnlineChatCenters Live Chat System. The features are: Operator Supervisor, Ring Visitor and On-Hold a first in the industry.

Operator Supervisor allows a particular operator to be awarded Monitoring and Interactive functionality to chats being handled by other operators. This means that a supervisor can monitor the chat between his employee and the customer to provide better training, insight and overall customer service.

Ring Visitor feature allows for an operator to get the attention of the visitor that he is chatting with. For example: If an operator is chatting with a customer and the operator asks the customer a question, the customer may have another window active and has not seen the question. The Ring Visitor feature allows for the Operator to gain the customer’s attention by ringing the customer’s computer. Of course, like the majority of all OnliceChatCenters features, the Ring Visitor is a customizable feature.

On-Hold is a feature that take the infrastructure of a call center and brings it to the arena of online chat. With On-Hold, you place the customer on hold, but the system will display a custom message to the customer of your liking at intervals you customize. In addition, while they are on-hold, you can initiate a custom MP3 music file or advertisement which will play in a loop.

All these features are available now to OCC Premium Version accounts. To upgrade to Premium Version is only $29.95 PER YEAR.

Attention Premium Users: To utilize these features, you may use the WebAgent or upgrade your OCC Desktop Agent to version 2.0.54.0 available here.

*NOTE: Installing the software agent: If you are using Windows Vista or 7, please download the exe file, right click, select Run as Administrator in order to successfully install. More on installation here.

New Agent Software Release with Translator

Written by: Brandon Categories: Features,News,Uncategorized
May 12th, 2010

ATTENTION PREMIUM VERSION ACCOUNTS

Now with Premium Version you have REAL TIME TRANSLATOR built-in to your OnilineChatCenters OCC AGENT Software and Web Agent.

Now you can support any language….and it’s FREE to Premium Version Accounts.

Download the latest OCC AGENT SOFTWARE HERE

***NOTE: Vista and Windows 7 users: please download EXE to desktop, right click and select Run as Administrator in order to install.

Happy Chatting!

Full Customization and Branding of Chat Windows with OnlinceChatCenters.com

Written by: Brandon Categories: Uncategorized
May 7th, 2010

Make OnlineChatCenters’ live chat software and service windows your own!

That’s right, own the real estate, including the footer and “powered by” tags.

Become a Premium Version Account, only $29.95 PER YEAR, and you can not only remove any banners or ‘powered by’ tag branding, but you can put your own.

At Motava Corporation, we believe in offering our customers full brand-ability. We not only have removed any ad-driven banners, but we have stepped ahead of any other chat software provider by removing our brand name from the chat windows as well as the chat invite pop-ups!

We didn’t stop there! We made this option for uploading your own banners a two-fold benefit to you by also adding your own HTML code. Our Premium Version customers are already taking advantage of this by adding HTML code in the banner areas to link to other informative areas of their website.

Newly added, in beta, is our Real Time Chat Translation feature. Our OCC Agent will DETECT LANGUAGE of your visitor’s chat transmissions and translate that text into your native language. In addition, you will be able to type in your native language and it will translate, real time, into your visitor’s language. Imagine that! You can speak Russian, Croatian, Italian, French, German, Spanish (over 34 chat translator languages in total), all on the fly! Why use any other software when with OCC PREMIUM VERSION…. There are so many scalable features!

Motava Corporation is determined to continue to provide all new features to its Premium Version base, free of charge. To become a Premium Version Account, simply log into your Admin Console and under the Account Menu, select the Premium Version Upgrade for only $29.95 PER YEAR. Why per year, you ask? Because of merchant surcharges, this features could not be so low at just $2.49 per month. That’s right, it really only comes to $2.49 per month when you upgrade to Premium Version of our Chat Software and Service with full brand-ability, live real time translation, premium discounts on additional operators and department, free email/chat technical support from Motava and advanced reporting. With so much more to come, including: our breakthrough ‘On Hold” feature which will blow your mind and Ticketing System. Stay tuned and subscribe to this blog or follow us on twitter.