Archive for the ‘Video’ Category

Department Selection Page Released

Written by: Victor Bilandzic Categories: Features,Video
May 19th, 2011

The Department Selection Page feature is officially released in OnlineChatCenters. An embedded video can be found at the end of this post.

Watch Department Selection Page on The OCC YouTube Channel

 

The new section can be found in your OCC Administration Section under Setup –> Settings –> Design Customization –> Department Selection Page

There are 4 options for your department selection page, 3 pre-set themes and an option to customize your page.

The 3 themes are:

Classic Boxes – This is the style that has been used for the department selection page up to now
Graphic & Text Links - This is a new style that displays the department logo with the department name
Text Links – This is a new style that displays just the department name and online/offline status

Live Chat Department Selection Page - OCC

 

The Graphic & Text Links and the Text Links themes’ department name text can be customized through the font styling options that appear when you click on one of the options:

Department Selection Font Styling

Below you’ll find a video explaining and demonstrating the features in more detail:

Dynamic Text for Online/Offline Icons & Minor Updates

Written by: Victor Bilandzic Categories: Features,Video
April 5th, 2011

We released a few new features over the past couple days, mostly for our Premium Users.

The largest update is in the Online/Offline Icons (found under Setup -> Settings -> Design Customization)

There’s a new drop down box Type that allows you to use dynamic text to display your online/offline chat status on your website. The dynamic text uses Javascript to update, just like the graphical icons, so there is no need to generate new HTML if switching between the types!

The new dynamic text option is available only for Premium Users.

Other feautres we’ve added are a checkbox to Remove OCC Branding on the Generate HTML page and a new, cleaner layout for the online/offline icons.

We’ve also created an OnlineChatCenters video channel on YouTube where we’ll be posting tutorials and other videos.

Below you’ll find a video explanation of the Dynamic Text for Online/Offline status explained: