You’ve probably noticed by now that we’ve launched a new website, the one you’re looking at.
Here’s the gist of what’s new and what’s not:
Account Dashboard
We kept a very similar look and feel to the Account Dashboard. We wanted to keep a minimal learning curve and gradually roll out changes to that section, if at all.
The biggest differences are the shiny new buttons and the Account > Upgrades/Billing section is markedly different to allow easier control over your account’s features. We’ll get into that later in this post.
Billing
Our new upgrades / billing section in your Account Dashboard (click Account after logging in) is radically different than before.
We have made 3 large changes :
Monthly Billing
To accommodate users that don’t want a year-long commitment, we’re now offering monthly billing.
Annual billing can still be selected with an additional 20% discount included!
Automatic Billing (Auto Pay)
You’ll have the option now to enable automatic billing and automatic payments both on monthly and annually paid accounts, so your features will never expire and you don’t have to go through the hassle to enter your payment information into our system on each expiration date. Your payment information will be securely stored on our payment processor’s servers and your card will be automatically billed the day before your features’ expiration date. You can always see your next renewal date on the Account page.
Enable automatic payments through your Profile page under Account > Profile. Click Create Billing Profile to begin adding your information.
New Version: Enterprise
The new Enterprise Version includes UNLIMITED operators, UNLIMITED departments/websites and SSL. At this time, there is no difference between Premium and Enterprise features but we will be releasing exclusive Enterprise-only features in the future. The current features in Premium, however, will never change or be removed!
The new Enterprise Version is $50 per month.
New Pricing
Our new pricing will be as follows, effective October 1, 2012:
Premium Version – $5 per month
A la carte features: Additional Operators, Departments and SSL – $2 per month EACH
Enterprise Version – $50 per month
Each of those features is subject to a 20% discount if an annual payment is made!
New Features – Operator Reporting & Auto-Email Chats
An improved operator reporting section is also now available with Premium and Enterprise Versions. The section now includes improved operator statistics including Chat Invites sent & accepted, Status times (showing online, away & hidden) and the operator’s time in chats. The statistics include data that is recorded for the past year, as long as you had Premium activated. You can also now filter these stats for the last 30 days, the previous month, the previous week or a custom date range.
Auto emailing your chat transcripts once they are completed is also available. To enable this, hit edit on your department and mark the new checkbox.
Thank you to all our users for the excellent feedback that helped us improve OnlineChatCenters. We hope you enjoy the new site and new features!
Chat with us and let us know what you think about the new OCC.
Tags: account dashboard, Features