Some updates to the OCC Windows Software were officially released today in version 2.0.56.4. Updates to the Mac and Web versions will be released in the next couple weeks.
You can download the latest OCC software for Windows here
Invite Sent Notification
In previous versions, OCC operators had no notification displaying whether a chat invite was sent to a visitor or not. In the Topic column, we added a notification that is global to all operators displaying one of 4 statuses for invites sent:
Auto Invite Sent
Auto Invite Rejected
Manual Invite Sent
Manual Invite Rejected
Manual Invite Sent Notification
Multiple Chats – Hotkey to Switch Chats & Messaging
A much requested feature has been to add a hotkey to switch between chat tabs when in multiple chats. Now when CTRL+Tab is hit, you will switch between chat tabs. Previously, there was a small bug in disappearing text between chats. Now the message you type in one chat will remain and not disappear when you switch.
Press CTRL+Tab to switch between chats
Ending Chats: Chat Remains on Screen & Timestamp
Chats now remain on the Operator’s screen after they’ve been ended and even after a visitor has left the website. This is a particularly useful feature that allows operators to review the chat or email the transcript without digging through their live chat history.
Now the End Chat icon changes to Close Chat after the chat has ended. Clicking Close Chat will close the chat window. A timestamp has also been added to the ending chat text.
End Chat
Close Chat
Operators List: Number of Chats Display
The Operators list now displays the number of chats an operator is currently involved in. A simple but useful addition!
Operators List - Number of Chats
Other Minor Updates
Other minor updates worth mentioning include:
- Language Translation API Update (now works better and supports new languages)
- Emails coming from the software will now come from the department email address
- “Came From” in Visitor Information has been changed to “Referring Page”
- “Came To” in Visitor Information has been changed to “Landing Page”
- Browsing & Processing Chats (Missed, Offline & History) in Agent improved and sped up
- Chat Invite pop-up – you’re now able to click away from the chat invite pop-up
You can download the latest OCC software for Windows here
Tags: chat hotkeys, chat invites, multiple chats, occ agent updates, occ features, occ windows software
