Here’s a quick Sunday update post:
2 new features have been released last week that we’re officially announcing today:
For the added safety and security of your chat visitors, any numbers that could be seen as credit card numbers or social security numbers are scrambled and not stored in the chat transcripts. You’ll instead see the numbers replaced by x’s in your chat transcripts:
Chat Transcript in CSV Export
The CSV export of your chat history now can, optionally, include the entire chat’s transcript. This is also available in the scheduled email.
This option is only available for 30 day periods to minimize server load. Find the new option in your Account Dashboard under Reports > Chat History
Click Export to see the option appear.