Posts Tagged ‘chat invites’

OCC Windows Updates: Invited Icon, Multi Chats, Ending Chats, Fixes

Tuesday, December 6th, 2011
Victor Bilandzic

Some updates to the OCC Windows Software were officially released today in version 2.0.56.4. Updates to the Mac and Web versions will be released in the next couple weeks.

You can download the latest OCC software for Windows here

Invite Sent Notification

In previous versions, OCC operators had no notification displaying whether a chat invite was sent to a visitor or not. In the Topic column, we added a notification that is global to all operators displaying one of 4 statuses for invites sent:

Auto Invite Sent
Auto Invite Rejected
Manual Invite Sent
Manual Invite Rejected

Manual live chat invite sent

Manual Invite Sent Notification

Multiple Chats – Hotkey to Switch Chats & Messaging

A much requested feature has been to add a hotkey to switch between chat tabs when in multiple chats. Now when CTRL+T is hit, you will switch between chat tabs. Previously, there was a small bug in disappearing text between chats. Now the message you type in one chat will remain and not disappear when you switch.

live chat hotkeys

Press CTRL+T to switch between chats

Ending Chats: Chat Remains on Screen & Timestamp

Chats now remain on the Operator’s screen after they’ve been ended and even after a visitor has left the website. This is a particularly useful feature that allows operators to review the chat or email the transcript without digging through their live chat history.

Now the End Chat icon changes to Close Chat after the chat has ended. Clicking Close Chat will close the chat window. A timestamp has also been added to the ending chat text.

End Live Chat

End Chat

Close Live Chat

Close Chat

Operators List: Number of Chats Display

The Operators list now displays the number of chats an operator is currently involved in. A simple but useful addition!

Operators List - Number of Chats

Operators List - Number of Chats

Other Minor Updates

Other minor updates worth mentioning include:

  • Language Translation API Update (now works better and supports new languages)
  • Emails coming from the software will now come from the department email address
  • “Came From” in Visitor Information has been changed to “Referring Page”
  • “Came To” in Visitor Information has been changed to “Landing Page”
  • Browsing & Processing Chats (Missed, Offline & History) in Agent improved and sped up
  • Chat Invite pop-up – you’re now able to click away from the chat invite pop-up

You can download the latest OCC software for Windows here

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New Features & Updates – Web Agent: Invites, Canned Messages, Knowledgebase, File Sending

Thursday, February 4th, 2010
Victor Bilandzic

Some more new updates to the OCC Web Agent have now been uploaded:

1. Custom Invites – Under the Chats menu, we’ve added custom invitations to be sent to site visitors.

2. Timed Invites – Timed invites are also now enabled under the Chats menu.

3. Canned Messages – Your canned messages are also now available within the web agent.

4. Knowledgebase – Your custom knowledgebase articles are also able to be inserted to a chat with a visitor.

5. File Sending – The send file feature now also works to send your visitors files while chatting with them.

We experienced some downtime during this update early this morning around 5 AM PST. We thank the users that notified us and will work to keep our downtime to a minimum or eliminated completely for future updates!

Visit the new OCC Web Agent at: http://www.onlinechatcenters.com/agent

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