We’ve made a change to our chat invitations, previously called Timed Chat Invitations.
You can see the new and improved Automatic Chat Invites in your Account Dashboard under:
Setup > Messages > Automatic Chat Invites
Specifically, we added 2 new features to chat invites:
- Invite Types
- Pop up # Limiting
We also added a few more items to improve how this section works and to ease the process of adding an automatic chat invite to your website.
The invite type drop down now offers you 2 options for the chat invite:
Direct – This will send the visitor directly to the chat queue as was the case with our timed invite prior to the update.
Chat Request Form – The chat request form type will send the visitor to the chat request form defined for the department before they are sent to the chat.
Pop Up Limiting
There is a new option to limit the maximum number the chat invite is displayed to a visitor in a single browsing session. The default setting is 0 which will show the chat invite an unlimited number of times.
In addition to these edits, we added the triggers area which will be expanded much more in the future to show additional features such as time on site, pages visited, visitor source, and more for our upgraded users.
Let us know what you think of the new feature and we look forward to expanding this section of OCC live chat even more!