Mac users can and should update their OCC Agents to the latest update, version 1.11
This includes updates to operator to operator invites, visitor chat invites and and update to the translation module which is now active!
With this update, we’ll be officially moving the Mac OCC Agent out of “Beta.”
Download the latest Mac update here: OCC Agent for Mac
Some updates to the OCC Windows Software were officially released today in version 2.0.56.4. Updates to the Mac and Web versions will be released in the next couple weeks.
You can download the latest OCC software for Windows here
In previous versions, OCC operators had no notification displaying whether a chat invite was sent to a visitor or not. In the Topic column, we added a notification that is global to all operators displaying one of 4 statuses for invites sent:
Auto Invite Sent
Auto Invite Rejected
Manual Invite Sent
Manual Invite Rejected
Manual Invite Sent Notification
A much requested feature has been to add a hotkey to switch between chat tabs when in multiple chats. Now when CTRL+T is hit, you will switch between chat tabs. Previously, there was a small bug in disappearing text between chats. Now the message you type in one chat will remain and not disappear when you switch.
Press CTRL+T to switch between chats
Chats now remain on the Operator’s screen after they’ve been ended and even after a visitor has left the website. This is a particularly useful feature that allows operators to review the chat or email the transcript without digging through their live chat history.
Now the End Chat icon changes to Close Chat after the chat has ended. Clicking Close Chat will close the chat window. A timestamp has also been added to the ending chat text.
End Chat
Close Chat
The Operators list now displays the number of chats an operator is currently involved in. A simple but useful addition!
Operators List - Number of Chats
Other minor updates worth mentioning include:
You can download the latest OCC software for Windows here
Today we released an update to all of our OCC Agents which includes the following updates:
Chat tabs now contain the name of the visitor as well as the unique ID of the chat visitor.
Chat Tab - Names
The message displayed at the end of a chat are now more descriptive, showing whether it was the visitor or the operator who ended the chat.
Screenshots of the ended chat messages seen below:
Chat ended by Visitor
Chat ended by Operator
You now have the ability to email the entire chat transcript from individual chats found in your chat history. This is available through all the OCC Agents and the Chat History section in the administration section. The screenshot below is from the administration section.
Email Chat Transcript from Chat History
Some other minor edits were also included:
- Columns in the Agents were changed – Current Page was added to display the current page the visitor is browsing.
- Messages displayed for users joining and leaving chat conferences were added.
- Messages displayed for chats being forwarded changed.
Download / Access the latest OCC Agents:
OCC for Windows
OCC for Mac
Web Agent
