Posts Tagged ‘premium’

Live Chat Offline Settings: New Feature

Written by: Victor Bilandzic Categories: Features
December 14th, 2011

In the OCC administration dashboard, you have the ability to define your offline settings for your website or specific departments.

This feature is available only to Premium users of our live chat. Free users will still only be able to use the “leave a message” option for offline support.

 

While we plan on releasing more options for when your operators are offline or unavailable, we only have the forward to a URL feature currently available. Future offline options will include forward to phone, go hidden or forward to an instant messaging service.

 

Find the new settings under Setup > Basic Settings > Offline Settings

Offline Settings for Live Chat

Select the department / website you want to change the setting for and plug in a URL on your website to forward the visitor to when they click your offline icon.

Offline Live Chat Forward to URL

With this new feature, Premium users can route visitors more effectively on their site such as forwarding requests to the Sales department to a request quote page, Support department to a support login area or help files and leaving General Inquiries to the regular offline leave a message form.

 

For more feature updates and specials follow us on our new twitter account: @OCC

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Outsourced Live Chat Representatives with OnlineChatCenters.com

Written by: Brandon Categories: Community,Features,News,Uncategorized
May 7th, 2010

Attention Savvy Customer Service Representatives!

Expand your customer service reach with live chat using OnlineChatCenters.com

Support multiple Customers and/or Websites with OCC from a single agent interface.

For each customer that you will support, create an additional Department. Generate the HTML code for that particular department and place it on the customer’s site. When visitors request a chat, you will be their first point of contact for the chat. By using departments as customer accounts, you can support multiple clients using a single OCC Agent.

And that’s not all……! As a Premium Version Account Holder, you have several PER DEPARTMENT custom abilities. Logos, Banners, Agents, Footers, Invites, and much more!

Now with our latest feature for Premium Version Accounts, we have incorporated Live Real Time Translation to the Agent. For example: You are in Argentina and speak Spanish. A visitor from Germany visits your website. He can type to you in German and you will read that translated into Spanish. And you respond in Spanish, the visitor will read your response in German.

It’s amazing! Motava Corporation is the first to incorporate Live Real Time Translation ability within a Chat Agent application of its kind.

Join our community today and expand the use of Live Chat for websites today. The Premium Version upgrade is priced at only $29.95 PER YEAR so it’s affordable for any budget!

Support Multiple Websites/Companies/Departments from a Single Agent Interface.

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Customizable Banner Ads – Best Uses

Written by: Victor Bilandzic Categories: Features,News
December 2nd, 2009

As stated in the previous blog post, we are now offering with each Premium OCC Account customizable banner advertisements within the customer chat window.  Free OCC accounts have 2 areas occupied with banners for our chat services.  In the future, we will be targeting 3rd party advertisements in these locations.

Upgraded Premium Account customers have these advertisements automatically disabled and now have the ability to add their own custom banners to occupy these 2 locations.

Advertisement Locations

Some best uses for these spaces:

Promoting your other/new products
Promote your little known or newly released products for sale here, linking to the respective product page.  Any new product that needs greater exposure to your site’s visitors will be ideal for this location!  Couple the ad with product-targeted canned messages within the chat to initiate a conversation with your site visitor about the product!

Rotating your portfolio
Ideal for designers or print companies – show off your work with rotating banners of your most recent projects, linking them to the external site or the project page in your internal portfolio.  Show off logos, websites, print ads and more!

“Did you know?” help tips
Help tips showcasing common issues visitors chat with you about can preemptively answer their questions, reducing unnecessary chat requests and freeing up your chat operator staff.  Example of one such tip could be “Did you know clicking on the Design Customization link under your administration panel allows you to customize the colors and look of your chat window?”

Knowledgebase linking
Again, to minimize unnecessary chats, have a more prominent link to your knowledebase, FAQ or other support page to answer a visitor’s questions and encourage them to further explore your site with no manpower!

Sell adspace
Finally, and likely the most popular, sell the banner adspace to advertisers and actually GET PAID for using our service!

Upgrade your account for $29.95/year by clicking the My Account link after logging in to your administration panel.

Do you use this ad space creatively or have ideas to share? Share them with us.

See more features included in the  Premium Version

This post was written by Victor Bilandzic.

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