Search our Knowledgebase below for answers to our most frequently asked questions.
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Windows
From the top menu, select ACCOUNT-->OPTIONS
Here you will find all the controls to manage notifications, alerts and popups for the agent's behavior installed on your Windows PC.
NOTE: There is also a TEST button for testing those settings.
MAC
From the Top Menu, select OCC Agent-->PREFERENCES
Here you will find all the controls to manage notifications, alerts and popups for the agent's behavior installed on your MAC.
NOTE: There is also a TEST button for testing those settings.