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Why do I get a Security warning for HTTPS?
Last Modified Time: 08/26/10
How do I integrate OCC onto my webpages using Microsoft Office FrontPage?
Last Modified Time: 03/29/11
How do I set up chat invites?
Last Modified Time: 07/10/14
What is the difference between online, idle and hidden?
Last Modified Time: 07/16/14
My Hosting company doesn't support Javascript, can I still use your service?
Last Modified Time: 09/03/14
Why are their Departments and why do you refer to them also as websites?
Last Modified Time: 09/03/14
Do I have to have a department and an operator to begin chatting?
Last Modified Time: 09/03/14
I cannot login to my operator account.
Last Modified Time: 09/03/14
Can I log in with the same operator on multiple computers/devices?
Last Modified Time: 09/03/14
Is there a way to disable the user from receiving copies of the chat transcript?
Last Modified Time: 09/03/14
I am unable to use foreign characters in the web agent.
Last Modified Time: 09/03/14
How do I change the duration before a chat request by a visitor times out?
Last Modified Time: 09/03/14
Is OCC safe to have embedded on my site?
Last Modified Time: 09/03/14
How do I reset the login and password for an operator?
Last Modified Time: 09/03/14
How to add canned messages?
Last Modified Time: 09/03/14
How do I set up OCC for different languages on 1 website?
Last Modified Time: 09/03/14
Where do i find HTML and where do I place the HTML/icons?
Last Modified Time: 09/03/14
How to make initial canned message / greeting message??
Last Modified Time: 09/03/14
Does OCC work on wordpress?
Last Modified Time: 09/03/14
If i have multiple departments can i transfer my call to another department?
Last Modified Time: 09/03/14
I just signed up and added the HTML. How can I ensure that i have everything OK and test the chat system?
Last Modified Time: 09/03/14
Why am I unable to monitor visitors to my site? The Chat Request works, but I do not see them as they surf.
Last Modified Time: 09/03/14
My website icon keeps going offline when I do not change my status to Offline.
Last Modified Time: 09/03/14

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