Operator Rating

For every chat session that an operator is involved in, the visitor has the opportunity to rate how well they feel the operator performed. At the end of the Chat Session, a star rating is presented to the site visitor.

They can rate the operator on a scale of 1-5 stars. This rating of the operator at the end of each chat can be disabled from the administration section. In addition, you can then pull up a report inside the administration section to view ratings for all operators.