For a long time, we had “Banned Visitors” as a feature in the administration panel where you could define an IP address range to hide from being monitored in the OCC Agent. Visitors could still request a chat, however, so the feature was mislabeled and misunderstood.
We’ve updated this section to now be named IP Filtering with ability to define an IP range to be hidden from the OCC software or hidden and blocked from requesting chats.
The most common use for IP Filtering would be to Hide your IP from being monitored and Block / Ban IPs that are sending spammy or offensive chat requests.
OCC IP Filtering Feature - Ban/Block & Hide IPs from OCC live chat
Tags: ban ip, banned visitors, hide ip, ip filtering, occ features
