Please update your OCC Agent if you have not already (version 220.127.116.11), we have few minor bug fixes. www.onlinechatcenters.com/occ-agents
Visitor View Operator/Agent View
You may now use “CTRL/CMD + ENTER or Shift + ENTER” in the OCC Agent to insert a new line into the chat.
Other Bug Fixes
- Added white spacing between lines in chat messages to be more unified.
- Fixed KB articles format (font size, style, line breaks height), when placed in chat.
- Found and fixed a bug when KB articles open from the OCC Agent and is associated with > 1 departments.