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We recommend doing this in your knowledgebase articles. If you choose to not setup your links this way, your links may have some unexpected behavior issues
1. You will type out the message you wish to hyperlink or right click edit link on existing hyperlink, then you highlight and click the insert/edit link.
2. Next you will enter the url that you wish to link
3, You will now change the target for to a new window for a tab in your browser.