Search our Knowledgebase below for answers to our most frequently asked questions.

If you have any additional questions or requests, please request a live chat to speak with us immediately.

Main > OCC Agent Web, Windows, Mac and Mobile devices

	Monitoring another operator's chat as supervisor is not working in the Agent Desktop Software Last Modified Time: 09/01/10
	When attempting to use the Email feature within Missed Requests, Offline Messages, or Chat History, I get the error: COULD NOT PERFORM THIS OPERATION BECAUSE DEFAULT MAIL CLIENT IS NOT PROPERLY INSTALLED. Last Modified Time: 11/19/10
	My IT department wants to know what port does the OCC software use to communicate to your service and where is it connecting to? Last Modified Time: 10/26/11
	How long will my visitors stay in the monitoring window? What happens if they leave a tab open and are idle for a very long time? Last Modified Time: 07/10/14
	How can I manage the notifications/popups of the agent? Last Modified Time: 07/10/14
	What kind of notifications does the iOS app allow when it is running in the background? Last Modified Time: 07/16/14
	The iOS app keeps going offline? Last Modified Time: 07/16/14
	How can I download the latest client software for Windows/Mac operating systems? Last Modified Time: 09/03/14
	What languages is the software available in? Last Modified Time: 09/03/14
	Is there a way to have the support icons show up as email signatures? Last Modified Time: 09/03/14
	I just signed up and added the HTML. How can I ensure that i have everything OK and test the chat system? Last Modified Time: 09/03/14
	I cannot see what my visitor is typing. Last Modified Time: 09/03/14
	Why am I unable to monitor visitors to my site? The Chat Request works, but I do not see them as they surf. Last Modified Time: 09/03/14
	My website icon keeps going offline when I do not change my status to Offline. Last Modified Time: 09/03/14
	I ma no longer seeing visitors or hearing sounds from the web based agent. What should I do? Last Modified Time: 09/04/14
	What are the supported Operating systems for the OCC Agent Desktop Software? Last Modified Time: 11/12/15
	Why do we charge $4.99 for the iphone app and $9.99 for ipad app? Last Modified Time: 11/12/15
	Do you have a Iphone, Ipad, or android app? If so what is the cost of the app? Last Modified Time: 11/12/15