Archive for August, 2010

More Chat Window Customization!

Written by: Categories: Uncategorized
August 25th, 2010

In response to our Premium Version customers, particularly our customer in Croatia, we are pleased to say that we have added even more customization of text and button labeling so that our international customer-base may translate all aspects of the chat windows text to their localized needs and custom labeling / messaging.

We are pleased to satisfy our world wide customer-base and Premium Versions.

Customize all Request Window Titles

Customize all Request Window Titles

*User Tip: If you so desire, you can disable the Operator Rating (5 stars) which by default appears at the end of each chat session. To do this, log into your admin console, click on Setup–>Settings–>Basic Settings–>Global Account Settings and check the Disable Operator Rating box (don’t forget to click Save after that).

Customize the Chat Window Size…Now Available

Written by: Categories: Features,News,Uncategorized
August 19th, 2010

Now available to all Premium Version and Trial sign-ups is the New Mini Window with Customizable Sizing.

That’s right, so many of you have requested something smaller in terms of a chat window size and Motava has delivered, not just a smaller window, but the ability for you to customize the size of the window you wish PER DEPARTMENT/WEBSITE you are supporting.

Just log into your Admin Console and visit the Setup–>Settings–>Design Customization location.

Chat Window Size Customization

Chat Window Size Customization

Once there, select from Standard or Mini Chat Window size.

If you select Mini, you will have the ability to change the default window size in pixels.

TIP: If you want to test the size, we suggest the following:

1) Set the size you wish to test.

2) Open a new Tab in your browser and visit your website with that chat icon.

3) Click on the icon. If you want to edit, repeat step 1, but then REFRESH the web page before clicking on the chat icon to see your new result.

We hope that all our Premium Version customers are satisfied in our response to requests that have come our way.

Selecting Mini Window will offer Size Customization in pixels

Selecting Mini Window will offer Size Customization in pixels

On Hold – Changes & Improvements

Written by: Categories: Features,News
August 18th, 2010

Some of our Premium users and Free Trial users may have begun using our newest Chat On Hold feature.

We’ve made some simplifying changes and improvements to the interface of the feature within our administration section.

The On Hold settings can now be found under the Messages menu (Setup -> Settings -> Messages -> On Hold) and not under its own separate menu under Settings.

Selecting the on hold sound and on hold text is now easier than before with more easily clarifying radio buttons and explanatory text.

Chat On Hold Feature Section

Chat On Hold Feature Section

We hope you find the improvements useful and would love to hear your feedback on the new feature!

It pays to try OCC!

Written by: Categories: Uncategorized
August 10th, 2010

Beginning today, all new sign ups will receive 10 operators + 3 departments + SSL + Premium Version for 10 days.

Upon the expiration of those 10 days, accounts will revert back to Free Accounts status and only 1 operator + 1 department.

Happy Chatting!

—-UPDATE: 8/13/2010—-

Color Theme under Setup–>Design Customization in Admin Console has now been upgraded to offer ability for different color themes to be selected per department.

Next: Coming very soon will be also the ability for a Mini-Chat-Window alternative for Premium Users.

OCC Agent Update

Written by: Categories: Uncategorized
August 6th, 2010

Today a new OCC Agent was released: version 2.0.54.3

There was a Spell Checker improvement in addition to no longer requiring win7 and Vista users to install via “Run as Administrator” right-click command.

Now simply update via the agent automatically or download and install the exe.