Feature List

OnlineChatCenters comes in 3 fully featured account versions, designed to cater to all levels of website owners.

FREE - For the Little Guy

For those users just sprouting their online business looking for live chat help software, the Free version has the most basic chat uses for 1 operator and 1 website but more available a la carte for $2/month. Free users will be able to upload custom chat icons, monitor visitors, have unlimited concurrent chats, invite visitors to chat & much more.
It's free, but you can upgrade your account at any time!

 

PREMIUM - For the Power Users

For established businesses, the Premium Version releases the full features of OCC not available in Free, with just some of the features including chat window customization, chat history, the ability to purchase additional a la carte operators/departments & real time language translation.
At just $5 per month, Premium is our #1 best seller.

 

ENTERPRISE - For the Well-Oiled Machines

Quite possibly the most competitive pricing for enterprise live chat, OCC Enterprise gives users all the features, unlimited operators, unlimited websites & unlimited departments all kept secure & encrypted with 256-bit SSL. The most affordable enterprise level chat software!
At just $50 per month, you'll get everything we offer with Enterprise-only features coming soon!

 


Features marked with the Medallions are only available for Premium Online Chat Centers Premium Account & Enterprise Online Chat Centers Enterprise Account Accounts.

Features marked with the Shopping Cart Online Chat Centers Additional Feature Icon are available a la carte with Free & Premium and are included at no extra cost with the Enterprise Version.

1 Multiple Operators/UsersPaid Add-on FeaturePaid Add-on FeatureIncluded in Enterprise AccountIncluded in Enterprise Account   +

3 Customizable Chat Windows with 12 Color Themes   +

5 OCC Agent Desktop Software (Windows & Mac)   +

7 256-bit SSL (Secure Socket Layer) EncryptionPaid Add-on FeaturePaid Add-on FeatureIncluded in Enterprise AccountIncluded in Enterprise Account   +

9 Real Time Language TranslationIncluded in Premium AccountIncluded in Premium AccountIncluded in Enterprise AccountIncluded in Enterprise Account   +

11 Mini Window with Custom Window SizesIncluded in Premium AccountIncluded in Premium AccountIncluded in Enterprise AccountIncluded in Enterprise Account   +

13 Automatic Chat Invites   +

15 Dynamic Text for Online/Offline StatusIncluded in Premium AccountIncluded in Premium AccountIncluded in Enterprise AccountIncluded in Enterprise Account   +

17 Customizable Chat Request Forms   +

19 Customizable Chat Invite LogoIncluded in Premium AccountIncluded in Premium AccountIncluded in Enterprise AccountIncluded in Enterprise Account   +

21 Chat HistoryIncluded in Premium AccountIncluded in Premium AccountIncluded in Enterprise AccountIncluded in Enterprise Account   +

23 "Party is Typing" Notification   +

25 Hidden Departments   +

27 Real Time Chats   +

29 Ring VisitorIncluded in Premium AccountIncluded in Premium AccountIncluded in Enterprise AccountIncluded in Enterprise Account   +

31 Offline Messages   +

33 Customizable Window Titles   +

35 Dashboard Statistics   +

37 Customizable Chat Request Timeout   +

39 Co-Browsing with Real-Time Mouse Tracking   +

41 URL MaskingIncluded in Enterprise AccountIncluded in Enterprise Account   +

2 Multiple Websites/DepartmentsPaid Add-on FeaturePaid Add-on FeatureIncluded in Enterprise AccountIncluded in Enterprise Account   +

4 Custom Chat Invitations   +

6 OCC Agent for the Web   +

8 Supervisor Monitoring and InteractionIncluded in Premium AccountIncluded in Premium AccountIncluded in Enterprise AccountIncluded in Enterprise Account   +

10 Customizable BannersIncluded in Premium AccountIncluded in Premium AccountIncluded in Enterprise AccountIncluded in Enterprise Account   +

12 Canned Messages   +

14 Chat Conferencing   +

16 Knowledgebase   +

18 Chat Icon in Email Signature   +

20 Operator-to-Operator Chats   +

22 Online / Offline Icons   +

24 Advanced ReportingIncluded in Premium AccountIncluded in Premium AccountIncluded in Enterprise AccountIncluded in Enterprise Account   +

26 Operator Rating   +

28 On-HoldIncluded in Premium AccountIncluded in Premium AccountIncluded in Enterprise AccountIncluded in Enterprise Account   +

30 Technical Support via Chat & EmailIncluded in Premium AccountIncluded in Premium AccountIncluded in Enterprise AccountIncluded in Enterprise Account   +

32 Missed Chat Requests   +

34 Chat Forwarding   +

36 Customizable Email Templates   +

38 Visitor Information & Geo-location   +

40 Customizable Sound Notifications   +