Search our Knowledgebase below for answers to our most frequently asked questions.
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Categories
 OCC Agent Web, Windows, Mac and Mobile devices 18 | Account Dashboard 13 |
| Operation 23 | Features 14 |
| Pricing and Premium Services 8 | Customize 9 |
| Pre-sales questions 7 |
Articles
 | The iOS app keeps going offline?
Last Modified Time: 07/16/14 |
| What is the difference between online, idle and hidden?
Last Modified Time: 07/16/14 |
| My IT department wants to know what port does the OCC software use to communicate to your service and where is it connecting to?
Last Modified Time: 10/26/11 |
| How long will my visitors stay in the monitoring window? What happens if they leave a tab open and are idle for a very long time?
Last Modified Time: 07/10/14 |
| Monitoring another operator's chat as supervisor is not working in the Agent Desktop Software
Last Modified Time: 09/01/10 |
