Search our Knowledgebase below for answers to our most frequently asked questions.

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Categories

OCC Agent Web, Windows, Mac and Mobile devices  18	Account Dashboard  13
Operation  23	Features  14
Pricing and Premium Services  8	Customize  9
Pre-sales questions  7

Articles

	Can I log in with the same operator on multiple computers/devices? Last Modified Time: 09/03/14
	I uploaded an animated GIF image file to the Customized Banner Advertisements section but it is not animated or not visible during a visitor's chat session. Last Modified Time: 07/10/14
	Why am I unable to monitor visitors to my site? The Chat Request works, but I do not see them as they surf. Last Modified Time: 09/03/14
	Do you offer remote desktop within the live chat software? Last Modified Time: 09/03/14
	I ma no longer seeing visitors or hearing sounds from the web based agent. What should I do? Last Modified Time: 09/04/14