Search our Knowledgebase below for answers to our most frequently asked questions.
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![]() | The iOS app keeps going offline?
Last Modified Time: 07/16/14 |
![]() | What is the difference between online, idle and hidden?
Last Modified Time: 07/16/14 |
![]() | My IT department wants to know what port does the OCC software use to communicate to your service and where is it connecting to?
Last Modified Time: 10/26/11 |
![]() | How long will my visitors stay in the monitoring window? What happens if they leave a tab open and are idle for a very long time?
Last Modified Time: 07/10/14 |
![]() | Monitoring another operator's chat as supervisor is not working in the Agent Desktop Software
Last Modified Time: 09/01/10 |