Search our Knowledgebase below for answers to our most frequently asked questions.
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Categories
 OCC Agent Web, Windows, Mac and Mobile devices 18 | Account Dashboard 13 |
| Operation 23 | Features 14 |
| Pricing and Premium Services 8 | Customize 9 |
| Pre-sales questions 7 |
Articles
 | Why am I unable to monitor visitors to my site? The Chat Request works, but I do not see them as they surf.
Last Modified Time: 09/03/14 |
| What is URL masking and how do i use my own domain in the chat window?
Last Modified Time: 07/11/14 |
| My website icon keeps going offline when I do not change my status to Offline.
Last Modified Time: 09/03/14 |
| If I decide to go with your service, how do I communicate to my visitors?
Last Modified Time: 11/12/15 |
| I am unable to use foreign characters in the web agent.
Last Modified Time: 09/03/14 |
