Search our Knowledgebase below for answers to our most frequently asked questions.

If you have any additional questions or requests, please request a live chat to speak with us immediately.

Categories

OCC Agent Web, Windows, Mac and Mobile devices  18	Account Dashboard  13
Operation  23	Features  14
Pricing and Premium Services  8	Customize  9
Pre-sales questions  7

Articles

	I cannot see what my visitor is typing. Last Modified Time: 09/03/14
	What's the difference between the company logo and the department logo? Last Modified Time: 09/04/14
	Why do I get a Security warning for HTTPS? Last Modified Time: 08/26/10
	Why am I unable to monitor visitors to my site? The Chat Request works, but I do not see them as they surf. Last Modified Time: 09/03/14
	My website icon keeps going offline when I do not change my status to Offline. Last Modified Time: 09/03/14