Search our Knowledgebase below for answers to our most frequently asked questions.

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Categories

OCC Agent Web, Windows, Mac and Mobile devices  18	Account Dashboard  13
Operation  23	Features  14
Pricing and Premium Services  8	Customize  9
Pre-sales questions  7

Articles

	Do you have a Iphone, Ipad, or android app? If so what is the cost of the app? Last Modified Time: 11/12/15
	Monitoring another operator's chat as supervisor is not working in the Agent Desktop Software Last Modified Time: 09/01/10
	If i have multiple departments can i transfer my call to another department? Last Modified Time: 09/03/14
	How much does each occ plan cost? Last Modified Time: 09/03/14
	How do you use the co-browse feature and how does it work? Last Modified Time: 09/03/14