Search our Knowledgebase below for answers to our most frequently asked questions.

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Categories

OCC Agent Web, Windows, Mac and Mobile devices  18	Account Dashboard  13
Operation  23	Features  14
Pricing and Premium Services  8	Customize  9
Pre-sales questions  7

Articles

	Why does the co-browsing feature not reflect the exact page the visitor is on? Last Modified Time: 09/03/14
	When attempting to use the Email feature within Missed Requests, Offline Messages, or Chat History, I get the error: COULD NOT PERFORM THIS OPERATION BECAUSE DEFAULT MAIL CLIENT IS NOT PROPERLY INSTALLED. Last Modified Time: 11/19/10
	Do you have a Iphone, Ipad, or android app? If so what is the cost of the app? Last Modified Time: 11/12/15
	Is your service really free? Last Modified Time: 09/03/14
	Can I customize the Chat Windows and the Chat Invite Window? Last Modified Time: 07/10/14