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Search our Knowledgebase below for answers to our most frequently asked questions.

If you have any additional questions or requests, please request a live chat to speak with us immediately.

Main > Customize

I uploaded an animated GIF image file to the Customized Banner Advertisements section but it is not animated or not visible during a visitor's chat session.
Last Modified Time: 07/10/14
Can I customize the Chat Windows and the Chat Invite Window?
Last Modified Time: 07/10/14
How do I change the fields on the Request Chat Window Popup?
Last Modified Time: 07/10/14
How do I find a direct link to the chat?
Last Modified Time: 07/10/14
How do I set up the request window to bypass the chat request form and go straight to the chat window?
Last Modified Time: 07/10/14
How do I place the OCC icon on the side of my website (such as the right or left hand side)?
Last Modified Time: 07/10/14
What is URL masking and how do i use my own domain in the chat window?
Last Modified Time: 07/11/14
How can I use OCC to support other languages other than English?
Last Modified Time: 09/04/14
How to enable embedded chat.
Last Modified Time: 10/26/16
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