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Main > Customize > Article #959

How do I set up the request window to bypass the chat request form and go straight to the chat window?

To disable the request form before a chat is started follow these steps:

1. Login to your Account Dashboard and navigate to Setup > Generate HTML

2. At the top of the page, mark the checkbox entitled "Bypass pre-chat request form and send visitors straight to chat"

3. Copy and paste the new HTML to your website


Login to your Account Dashboard here:

Last Modified Time: 07/10/14

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