We recommend doing this for each of your knowledgebase articles. If you choose to not setup your links this way, your links may behave unexpectedly.
1. For new links, highlight your text and click the �Insert/Edit Link� button or you can right-click an existing hyperlink and click �Edit Link�
2. Next you will enter the URL that you wish to link to
3. You will now want to change the target to New Window (_blank). This will open the KB article in a new window.
Attention Savvy Customer Service Representatives!
Expand your customer service reach with live chat using OnlineChatCenters.com
Support multiple Customers and/or Websites with OCC from a single agent interface.
For each customer that you will support, create an additional Department. Generate the HTML code for that particular department and place it on the customer’s site. When visitors request a chat, you will be their first point of contact for the chat. By using departments as customer accounts, you can support multiple clients using a single OCC Agent.
And that’s not all……! As a Premium Version Account Holder, you have several PER DEPARTMENT custom abilities. Logos, Banners, Agents, Footers, Invites, and much more!
Now with our latest feature for Premium Version Accounts, we have incorporated Live Real Time Translation to the Agent. For example: You are in Argentina and speak Spanish. A visitor from Germany visits your website. He can type to you in German and you will read that translated into Spanish. And you respond in Spanish, the visitor will read your response in German.
It’s amazing! Motava Corporation is the first to incorporate Live Real Time Translation ability within a Chat Agent application of its kind.
Join our community today and expand the use of Live Chat for websites today. The Premium Version upgrade is priced at only $29.95 PER YEAR so it’s affordable for any budget!
Support Multiple Websites/Companies/Departments from a Single Agent Interface.
Well folks here you have it. Our premium members now have access to the first live chat system that allows you to type in your native language and have your messages automatically translate to your visitors language. For example you have a visitor that opens a chat session but is speaking in French, however you only speak English, our software will automatically begin translating their text into English for you to read. Responses that you write in English will automatically begin translating into French for your visitor to read without them knowing you don’t even know how to say Bonjour!
You can try out the Live Translation feature right now using our web agent at www.onlinechatcenters.com/agent however our Windows application will be updated within the next few days for everyone else. Look for the Translate button while in a chat session to begin translating, and look for the translation tab to view your visitors’ responses.
Thanks again to our premium users that allow us to continue pushing out these exciting new features!
The OCC team wants to thank all of our loyal subscribed users that help keep OCC alive and all of those free accounts that made us the worlds first free live chat software.
Full steam ahead!
