Communicating has never been easier! With our Translator feature, you can translate a conversation both ways into the recipient’s native language.
The translation feature is built right into the OCC Agents (Web, Mac and Web only) using the Google Translate API.
Once opened, the translation languages are detected based on the visitor’s location or can be selected from a drop down. Simply type in your native language and your messages will automatically be translated to your visitor’s language. When the visitor responds, OCC will also translate from their native language to yours.
Real time language translation is only available in the Premium and Enterprise Versions.