Friday, July 9, 2010 – San Jose, CA – Motava Corporation today released 3 new features to its popular OnlineChatCenters Live Chat System. The features are: Operator Supervisor, Ring Visitor and On-Hold a first in the industry.

Operator Supervisor allows a particular operator to be awarded Monitoring and Interactive functionality to chats being handled by other operators. This means that a supervisor can monitor the chat between his employee and the customer to provide better training, insight and overall customer service.

Ring Visitor feature allows for an operator to get the attention of the visitor that he is chatting with. For example: If an operator is chatting with a customer and the operator asks the customer a question, the customer may have another window active and has not seen the question. The Ring Visitor feature allows for the Operator to gain the customer’s attention by ringing the customer’s computer. Of course, like the majority of all OnliceChatCenters features, the Ring Visitor is a customizable feature.

On-Hold is a feature that take the infrastructure of a call center and brings it to the arena of online chat. With On-Hold, you place the customer on hold, but the system will display a custom message to the customer of your liking at intervals you customize. In addition, while they are on-hold, you can initiate a custom MP3 music file or advertisement which will play in a loop.

All these features are available now to OCC Premium Version accounts. To upgrade to Premium Version is only $29.95 PER YEAR.

Attention Premium Users: To utilize these features, you may use the WebAgent or upgrade your OCC Desktop Agent to version 2.0.54.0 available here.

*NOTE: Installing the software agent: If you are using Windows Vista or 7, please download the exe file, right click, select Run as Administrator in order to successfully install. More on installation here.