March 8th, 2010
Victor Bilandzic
We’ve now added all the languages our services have been translated to to our new web agent. We’ve added some new feature titles and changed the structure of our menus, so there are still some words appearing only in English. We’ll be updating these words shortly!
The languages we support are:
- English
- Bulgarian
- Croatian
- Dutch
- Farsi
- French
- German
- Italian
- Japanese
- Polish
- Russian
- Spanish
- Swedish
- Turkish
- Vietnamese
More to come soon, hopefully! If you want to help us translate to your language or have an update to an existing language please contact us:
http://onlinechatcenters.com/?action=contact
Tags: Features, multi language, occ, translation, updates, web agent
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March 1st, 2010
Victor Bilandzic
2 small features added to the web agent today:
- Email Signature code generation. To use, go to Account –> Email Signature in the Web Agent.
- Column Customization – You can now Show/Hide the columns in the Web Agent. To use, go to View –> Columns in the Web Agent.
Use the web agent here: www.onlinechatcenters.com/agent
Tags: columns, email signature, occ features, updates
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February 25th, 2010
Victor Bilandzic
A lot of new, standard features have been updated to the web agent this week:
1. An improved version of the geolocation feature; now more accurate.
2. Tabbing of chats for multiple chat sessions
3. Message notifications including a flashing tab and sound when a new message is received.
Use the new web agent at: http://www.onlinechatcenters.com/agent
Tags: chat tabs, Features, geolocation, message notifications, occ, updates
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February 8th, 2010
Victor Bilandzic
We’ve uploaded some more new updates to the web agent and our servers overall today including:
1. Auto logging users out if they are already logged in another location.
2. Chat history is now saved and stored in the web agent.
3. Emailing chat transcripts now available on both the chat operator and chat visitor side.
4. Password saving and server performance improvements for low quality connections has been improved.
Use the new Web Agent here: http://www.onlinechatcenters.com/agent
Tags: auto logout, chat history, email chat transcript, occ, performance, save password, web agent
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February 4th, 2010
Victor Bilandzic
Some more new updates to the OCC Web Agent have now been uploaded:
1. Custom Invites – Under the Chats menu, we’ve added custom invitations to be sent to site visitors.
2. Timed Invites – Timed invites are also now enabled under the Chats menu.
3. Canned Messages – Your canned messages are also now available within the web agent.
4. Knowledgebase – Your custom knowledgebase articles are also able to be inserted to a chat with a visitor.
5. File Sending – The send file feature now also works to send your visitors files while chatting with them.
We experienced some downtime during this update early this morning around 5 AM PST. We thank the users that notified us and will work to keep our downtime to a minimum or eliminated completely for future updates!
Visit the new OCC Web Agent at: http://www.onlinechatcenters.com/agent
Tags: canned messages, chat invites, Features, file sending, knowledgebase, occ, web agent
Posted in Features, Service Status | No Comments »
February 1st, 2010
Victor Bilandzic
New features completed and now included to our web agent:
1. Chat History, Missed Requests, and Offline Messages are now all viewable in the web agent, with all the same features as the desktop version.
2. Account Features are now visible from the main menu under the Account main menu.
3. The push URL feature to send your visitors a link during a chat is also available just as the desktop version.
You may also notice we have changed our menu significantly in the web agent compared to the desktop agent. These changes will also be made to the desktop agent to remove the clutter and redundant menu items!
Use the new web agent here: http://www.onlinechatcenters.com/agent
Tags: account features, chat history, Features, occ, push url, web agent
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January 21st, 2010
Victor Bilandzic
Some new improvements to OnlineChatCenters this week:
1. Web agent menu options have been consolidated (desktop software agent will be updated with same style in the future). The web agent can be accessed here:
www.onlinechatcenters.com/agent
2. Web agent “User is Typing…” message now completed.
3. Online/Offline icons now have ALT tags added to the images for compatibility with alternative browsing users.
4. Pre-chat request forms now have labels added for compatibility as well.
We hope you enjoy the new updates and features!
Tags: alt tags, Features, form labels, occ, web agent
Posted in Features, News | No Comments »
December 29th, 2009
Victor Bilandzic
New OCC Web Agent - Beta
The New OCC Web Agent has replaced our old version Agent in Beta mode.
You may use the beta now by logging into your administration panel and logging in as an operator through the dashboard or by visiting the direct URL to the login at:
http://www.onlinechatcenters.com/agent/
Click Connect to login and begin chatting using your web browser!
Feedback and any bugs found can be submitted as a comment on this blog or through our contact form.
More updates and development to the web agent coming soon!
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December 23rd, 2009
Victor Bilandzic
Posted at Motava.com:
What will web 3.0 entail? Who knows but…
[it's] not about WHAT is coming. It’s about HOW it will be paid for…subtle shifts in the methods startups are using to raise capital, away from venture capital and back to IPOs.
Read the full post and see examples of the subtle shifts here.
Tags: IPO, kedrosky, mitel, motava, reachlocal, techcrunch, web 2.0, yelp
Posted in Uncategorized | No Comments »
December 23rd, 2009
brandon
We are pleased to announce that our new web agent is available for use immediately.
Much more to come!!!!
All beta testers can access it at http://www.onlinechatcenters.com/agent
Posted in Features, News, Service Status | Comments Off
