In response to our Premium Version customers, particularly our customer in Croatia, we are pleased to say that we have added even more customization of text and button labeling so that our international customer-base may translate all aspects of the chat windows text to their localized needs and custom labeling / messaging.

We are pleased to satisfy our world wide customer-base and Premium Versions.

Customize all Request Window Titles

*User Tip: If you so desire, you can disable the Operator Rating (5 stars) which by default appears at the end of each chat session. To do this, log into your admin console, click on Setup–>Settings–>Basic Settings–>Global Account Settings and check the Disable Operator Rating box (don’t forget to click Save after that).

Beginning today, all new sign ups will receive 10 operators + 3 departments + SSL + Premium Version for 10 days.

Upon the expiration of those 10 days, accounts will revert back to Free Accounts status and only 1 operator + 1 department.

Happy Chatting!

—-UPDATE: 8/13/2010—-

Color Theme under Setup–>Design Customization in Admin Console has now been upgraded to offer ability for different color themes to be selected per department.

Next: Coming very soon will be also the ability for a Mini-Chat-Window alternative for Premium Users.

Today a new OCC Agent was released: version 2.0.54.3

There was a Spell Checker improvement in addition to no longer requiring win7 and Vista users to install via “Run as Administrator” right-click command.

Now simply update via the agent automatically or download and install the exe.

Friday, July 9, 2010 – San Jose, CA – Motava Corporation today released 3 new features to its popular OnlineChatCenters Live Chat System. The features are: Operator Supervisor, Ring Visitor and On-Hold a first in the industry.

Operator Supervisor allows a particular operator to be awarded Monitoring and Interactive functionality to chats being handled by other operators. This means that a supervisor can monitor the chat between his employee and the customer to provide better training, insight and overall customer service.

Ring Visitor feature allows for an operator to get the attention of the visitor that he is chatting with. For example: If an operator is chatting with a customer and the operator asks the customer a question, the customer may have another window active and has not seen the question. The Ring Visitor feature allows for the Operator to gain the customer’s attention by ringing the customer’s computer. Of course, like the majority of all OnliceChatCenters features, the Ring Visitor is a customizable feature.

On-Hold is a feature that take the infrastructure of a call center and brings it to the arena of online chat. With On-Hold, you place the customer on hold, but the system will display a custom message to the customer of your liking at intervals you customize. In addition, while they are on-hold, you can initiate a custom MP3 music file or advertisement which will play in a loop.

All these features are available now to OCC Premium Version accounts. To upgrade to Premium Version is only $29.95 PER YEAR.

Attention Premium Users: To utilize these features, you may use the WebAgent or upgrade your OCC Desktop Agent to version 2.0.54.0 available here.

*NOTE: Installing the software agent: If you are using Windows Vista or 7, please download the exe file, right click, select Run as Administrator in order to successfully install. More on installation here.

Make OnlineChatCenters’ live chat software and service windows your own!

That’s right, own the real estate, including the footer and “powered by” tags.

Become a Premium Version Account, only $29.95 PER YEAR, and you can not only remove any banners or ‘powered by’ tag branding, but you can put your own.

At Motava Corporation, we believe in offering our customers full brand-ability. We not only have removed any ad-driven banners, but we have stepped ahead of any other chat software provider by removing our brand name from the chat windows as well as the chat invite pop-ups!

We didn’t stop there! We made this option for uploading your own banners a two-fold benefit to you by also adding your own HTML code. Our Premium Version customers are already taking advantage of this by adding HTML code in the banner areas to link to other informative areas of their website.

Newly added, in beta, is our Real Time Chat Translation feature. Our OCC Agent will DETECT LANGUAGE of your visitor’s chat transmissions and translate that text into your native language. In addition, you will be able to type in your native language and it will translate, real time, into your visitor’s language. Imagine that! You can speak Russian, Croatian, Italian, French, German, Spanish (over 34 chat translator languages in total), all on the fly! Why use any other software when with OCC PREMIUM VERSION…. There are so many scalable features!

Motava Corporation is determined to continue to provide all new features to its Premium Version base, free of charge. To become a Premium Version Account, simply log into your Admin Console and under the Account Menu, select the Premium Version Upgrade for only $29.95 PER YEAR. Why per year, you ask? Because of merchant surcharges, this features could not be so low at just $2.49 per month. That’s right, it really only comes to $2.49 per month when you upgrade to Premium Version of our Chat Software and Service with full brand-ability, live real time translation, premium discounts on additional operators and department, free email/chat technical support from Motava and advanced reporting. With so much more to come, including: our breakthrough ‘On Hold” feature which will blow your mind and Ticketing System. Stay tuned and subscribe to this blog or follow us on twitter.