Posts Tagged ‘web agent’

New Web Agent Features: Multi-Language Support

Written by: Categories: Uncategorized
March 8th, 2010

We’ve now added all the languages our services have been translated to to our new web agent. We’ve added some new feature titles and changed the structure of our menus, so there are still some words appearing only in English. We’ll be updating these words shortly!

The languages we support are:

– English
– Bulgarian
– Croatian
– Dutch
– Farsi
– French
– German
– Italian
– Japanese
– Polish
– Russian
– Spanish
– Swedish
– Turkish
– Vietnamese

More to come soon, hopefully! If you want to help us translate to your language or have an update to an existing language please contact us:

Contact Us

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New Features & Updates Web Agent: Auto Logout, Chat History, Email Transcript, Password & Performance

Written by: Categories: Features,News
February 8th, 2010

We’ve uploaded some more new updates to the web agent and our servers overall today including:

1. Auto logging users out if they are already logged in another location.

2. Chat history is now saved and stored in the web agent.

3. Emailing chat transcripts now available on both the chat operator and chat visitor side.

4. Password saving and server performance improvements for low quality connections has been improved.

Use the new Web Agent here: https://www.onlinechatcenters.com/agent

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New Features & Updates Web Agent: Invites, Canned Messages, Knowledgebase, File Sending

Written by: Categories: Features,Service Status
February 4th, 2010

Some more new updates to the OCC Web Agent have now been uploaded:

1. Custom Invites – Under the Chats menu, we’ve added custom invitations to be sent to site visitors.

2. Timed Invites – Timed invites are also now enabled under the Chats menu.

3. Canned Messages – Your canned messages are also now available within the web agent.

4. Knowledgebase – Your custom knowledgebase articles are also able to be inserted to a chat with a visitor.

5. File Sending – The send file feature now also works to send your visitors files while chatting with them.

We experienced some downtime during this update early this morning around 5 AM PST. We thank the users that notified us and will work to keep our downtime to a minimum or eliminated completely for future updates!

Visit the new OCC Web Agent at: https://www.onlinechatcenters.com/agent

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New Features & Updates: Web Agent, ALT tags, & Form Labels

Written by: Categories: Features,News
January 21st, 2010

Some new improvements to OnlineChatCenters this week:

1. Web agent menu options have been consolidated (desktop software agent will be updated with same style in the future). The web agent can be accessed here:
www.onlinechatcenters.com/agent

2. Web agent “User is Typing…” message now completed.

3. Online/Offline icons now have ALT tags added to the images for compatibility with alternative browsing users.

4. Pre-chat request forms now have labels added for compatibility as well.

We hope you enjoy the new updates and features!

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