Author Archive

OCC Agent Update – Windows

Written by: Categories: Features,News
July 29th, 2014

We have just released a new OCC Agent for Windows!

What’s New

The new update includes the following new features:

1. Desktop Notifications

2. New icons within the application

3. Minor bug fixes

Desktop Notifications

Windows based customers will begin seeing notifications in the lower-right corner of their screens indicating new chat requests and visitor chat responses.

Without having to switch over to the OCC application, you’ll be able to preview chat requests before Accepting/Rejecting (or ignoring) directly from these notification windows. As well, you will be able to see visitor responses while in chat sessions with them.

desktop-alert2

 

As usual, these notifications are optional and customizable from within your desktop application.

desktop-alert1

New Icons within the application

Rather than just features we decided to put some time into pretty-ing up the application a bit. You’ll notice a few visual updates with this new version.
Here’s some of the new icons you’ll find:

updated-icons

Minor bug fixes

Improved proxy support.

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Download it now here: OCC Agent
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Heartbleed Exploit Security Notice

Written by: Categories: News,Service Status
April 9th, 2014

We’ve received some messages from concerned OCC customers regarding the recent security flaw in OpenSSL that has made the news the past two days.

If you’re not familiar with ‘Heartbleed’ bug (Officially called CVE-2014-0160) you can read more about it here.

We wanted to take the time to let you know that we have not seen any reports of compromised data from our systems. The nature of that exploit makes it impossible for us to know if we were a target; so we can only go off of customer reports of exposure as well as our own access reports. We haven’t had any of this sort. Our systems have already been patched with the latest OpenSSL libraries as of yesterday immediately after they were available.

As an extra precaution, you may choose to change your account and agent passwords for additional self-security.

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Lost in Translation

Written by: Categories: Community,Features,News
April 23rd, 2010

Well folks here you have it. Our premium members now have access to the first live chat system that allows you to type in your native language and have your messages automatically translate to your visitors language. For example you have a visitor that opens a chat session but is speaking in French, however you only speak English, our software will automatically begin translating their text into English for you to read. Responses that you write in English will automatically begin translating into French for your visitor to read without them knowing you don’t even know how to say Bonjour!
You can try out the Live Translation feature right now using our web agent at www.onlinechatcenters.com/agent however our Windows application will be updated within the next few days for everyone else. Look for the Translate button while in a chat session to begin translating, and look for the translation tab to view your visitors’ responses.

Thanks again to our premium users that allow us to continue pushing out these exciting new features!

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Welcome to NEW Online Chat Centers!

Written by: Categories: Community,News
November 3rd, 2009
A new site, a new blog, and many new features. We’d like to welcome all our visitors to our new frontier in customer interaction with OCC. The global demand of OCC has attracted new management and investment, and these results are now live! Each and every day our community is growing at an incredible rate which we are very proud of. For this it is our commitment, to all of you, to maintain our wonderful reputation. Feel free to leave us a comment and express your thoughts. Keep an eye out for future articles asking how OCC helps you in your business, an article on what features you’d love to see implemented, and an article on a very exciting addition to the OCC lineup (Hint- think platform). Make sure to check in often and subscribe to our twitter feed.

The OCC team wants to thank all of our loyal subscribed users that help keep OCC alive and all of those free accounts that made us the worlds first free live chat software.

Full steam ahead!

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