The chat history section of the administration section has been updated with 2 highly requested additions: removal of the archiving limit and page navigation.
Chat Arching Limit Removal
Premium Version accounts no longer have a chat archiving limit of 365 days (the default is 30 days). Chats are now automatically stored forever for our OCC accounts.
Free Accounts still have a 30 day chat archive limit.
Page Navigation
To accommodate for the additional chat history storage, we added page navigation to the Chat History sections.
Page Navigation in OCC Chat History
Upcoming Features
We have many features still in development, beginning with the Chat History and Operator Stats Reports and beyond. Some features being added to these reports:
All reports – filtering for common and custom-defined date ranges
Operator Stats – addition of time in chats, status times and more for each operator.
Stay updated on these developments and more via our Twitter, Facebook and this blog.
Tags: archiving, chat history, occ features, page navigation
