New Email/CSV Reporting Features

Written by: Categories: Features
October 28th, 2014

We’ve released some new features that were requested by our users:

  1. Email/Export CSV customization
  2. Response Time for chat history
  3. Missed Request/Offline Messages customization and date range





Now you will be able to choose which columns will be sent to your email or will be found in your CSV export. You will now also be able to see how long it takes for your operator to respond to each chat, with the new field “Response Time”

The CSV export can be used for organization or importing into your CRM.


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In your Account Dashboard > Chats > Offline/Missed you will now be able to have the same customization as your chat history. We have added a date range and the same email/CSV options included with your chat history.

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