OCC Agent Update Windows/Mac – Insert Line & Small Fixes

Written by: Categories: News
October 6th, 2014


Please update your OCC Agent if you have not already (version, we have few minor bug fixes. www.onlinechatcenters.com/occ-agents

2014-10-01_15-25-19 2014-10-01_15-31-56


Visitor View Operator/Agent View

You may now use “CTRL/CMD + ENTER or Shift + ENTER” in the OCC Agent to insert a new line into the chat.


Other Bug Fixes

  • Added white spacing between lines in chat messages to be more unified.
  • Fixed KB articles format (font size, style, line breaks height), when placed in chat.
  • Found and fixed a bug when KB articles open from the OCC Agent and is associated with > 1 departments.

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