OCC Agent Updates: Chat Tab Names, End Chat Message, Email Chat Transcript

Written by: Categories: Features,News
June 1st, 2011

Today we released an update to all of our OCC Agents which includes the following updates:

Chat Tab Names

Chat tabs now contain the name of the visitor as well as the unique ID of the chat visitor.

chat tab names

Chat Tab - Names

End Chat Messages

The message displayed at the end of a chat are now more descriptive, showing whether it was the visitor or the operator who ended the chat.
Screenshots of the ended chat messages seen below:

OCC live chat ended by visitor message

Chat ended by Visitor

OCC live chat ended by Operator

Chat ended by Operator

Email Chat Transcript from Chat History

You now have the ability to email the entire chat transcript from individual chats found in your chat history. This is available through all the OCC Agents and the Chat History section in the administration section. The screenshot below is from the administration section.

Email Chat Transcript from Chat History

Email Chat Transcript from Chat History


Some other minor edits were also included:

– Columns in the Agents were changed – Current Page was added to display the current page the visitor is browsing.
– Messages displayed for users joining and leaving chat conferences were added.
– Messages displayed for chats being forwarded changed.

Download / Access the latest OCC Agents:

OCC for Windows
OCC for Mac
Web Agent


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