Microsoft FrontPage has a known issue in adding excess code to the OCC HTML.

The software adds a prefix to the OCC URLs, attempting to pull the chat icon and status from a locally hosted file rather than from OCC's servers.

The prefix added to the OCC URLs is "file:"

To fix this issue without switching to a different webpage publishing method:

1. Add the prefix "http:" manually to the OCC URLs or replace the inserted "file:" prefix with "http:"

In the sample code below, you'll see the code will be changed from:

<!-- Begin OCC code for all departments/websites -->
<table border="0" cellpadding="0" cellspacing="0">
<tr><td><script type="text/javascript" src="//www.onlinechatcenters.com/icon.js"></script></td></tr>
<tr><td align="center"><a href="http://www.onlinechatcenters.com/" style="font-family: Arial, Helvetica, sans-serif; font-size: 9px; font-weight: normal; color: #000; text-decoration: none;">Live Chat Support Software</a></td></tr>
</table>
<!-- End OCC code -->

to

<!-- Begin OCC code for all departments/websites -->
<table border="0" cellpadding="0" cellspacing="0">
<tr><td><script type="text/javascript" src="http://www.onlinechatcenters.com/icon.js"></script></td></tr>
<tr><td align="center"><a href="http://www.onlinechatcenters.com/" style="font-family: Arial, Helvetica, sans-serif; font-size: 9px; font-weight: normal; color: #000; text-decoration: none;">Live Chat Support Software</a></td></tr>
</table>
<!-- End OCC code -->

The http: prefix to add is bolded in the above example.