Archive for February, 2010

New Features & Updates: Web Agent – Geolocation, Chat Tabs, Message Notifications

Written by: Categories: Features
February 25th, 2010

A lot of new, standard features have been updated to the web agent this week:

1. An improved version of the geolocation feature; now more accurate.

2. Tabbing of chats for multiple chat sessions

3. Message notifications including a flashing tab and sound when a new message is received.

Use the new web agent at: https://www.onlinechatcenters.com/agent

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New Features & Updates Web Agent: Auto Logout, Chat History, Email Transcript, Password & Performance

Written by: Categories: Features,News
February 8th, 2010

We’ve uploaded some more new updates to the web agent and our servers overall today including:

1. Auto logging users out if they are already logged in another location.

2. Chat history is now saved and stored in the web agent.

3. Emailing chat transcripts now available on both the chat operator and chat visitor side.

4. Password saving and server performance improvements for low quality connections has been improved.

Use the new Web Agent here: https://www.onlinechatcenters.com/agent

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New Features & Updates Web Agent: Invites, Canned Messages, Knowledgebase, File Sending

Written by: Categories: Features,Service Status
February 4th, 2010

Some more new updates to the OCC Web Agent have now been uploaded:

1. Custom Invites – Under the Chats menu, we’ve added custom invitations to be sent to site visitors.

2. Timed Invites – Timed invites are also now enabled under the Chats menu.

3. Canned Messages – Your canned messages are also now available within the web agent.

4. Knowledgebase – Your custom knowledgebase articles are also able to be inserted to a chat with a visitor.

5. File Sending – The send file feature now also works to send your visitors files while chatting with them.

We experienced some downtime during this update early this morning around 5 AM PST. We thank the users that notified us and will work to keep our downtime to a minimum or eliminated completely for future updates!

Visit the new OCC Web Agent at: https://www.onlinechatcenters.com/agent

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