Search our Knowledgebase below for answers to our most frequently asked questions.

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I cannot see what my visitor is typing.

This is a known issue with some anti-virus and firewall products with the desktop software. We've seen this issue come from users running:

  • AVG Antivirus

To fix the issue, temporarily disable your anti-virus and/or firewall software and initiate a test chat session with yourself. If the problem is resolved then you will need to configure your antivirus or firewall software appropriately to allow all connections to OCCAgent.exe.

Last Modified Time: 09/03/14

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