Search our Knowledgebase below for answers to our most frequently asked questions.

If you have any additional questions or requests, please request a live chat to speak with us immediately.

I just signed up and added the HTML. How can I ensure that i have everything OK and test the chat system?

1. Make sure you are logged as an operator in either the desktop OCC agent software or the web agent.

The Windows-based desktop software is here:

The web-based agent is here:


If you do not know your operator login, please view this Knowledgebase article:

2. If you are logged in, ensure your operator status is set to Online. If you are set to Away, Hidden, or Offline, your website will show your status as Offline.

3. Go to your website where you have added the support Icon. It should now show that you are online and ready to receive requests.


4. Initiate a chat with yourself by clicking your chat icon/link.


Last Modified Time: 09/03/14

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