Search our Knowledgebase below for answers to our most frequently asked questions.

If you have any additional questions or requests, please request a live chat to speak with us immediately.


I ma no longer seeing visitors or hearing sounds from the web based agent. What should I do?

Past versions of Firefox and Chrome are no longer supported and cause these symptoms.

Please update your Mozilla Firefox here: http://www.firefox.com

Please update your Google Chrome here: http://chrome.google.com

Please also ensure that you are using the latest Adobe Flash Player here: http://get.adobe.com/flashplayer/

All these updates are available for free.


Last Modified Time: 09/04/14