Search our Knowledgebase below for answers to our most frequently asked questions.

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Why am I unable to monitor visitors to my site? The Chat Request works, but I do not see them as they surf.

This can be due to a couple reasons:

1. Please ensure that you are using the correct HTML code. You will want to use the code from Box 1 in the Generate HTML section entitled "With Live chat icons"

Also, be sure that you DID NOT check the box: High Traffic (only shows visitors requesting chats and active chats on the OCC agent)

2. In the OCC AGENT SOFTWARE and/or WEB AGENT, please be sure that in the Menu, you have View-->Active Visitors checked.

Last Modified Time: 09/03/14

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