Search our Knowledgebase below for answers to our most frequently asked questions.

If you have any additional questions or requests, please request a live chat to speak with us immediately.

The iOS app keeps going offline?

 There are auto-status settings within Apple’s Settings menu (tap Settings from the homescreen).

Once there, scroll down the left side until you reach OCCAgent (or OCCAgentHD on iPad).
Under that area, you will find a section called Auto Status.
Your status can remain unchanged when you have the app in the background for up to 12 hours.The options to auto change your status are 5 minutes, 30 minutes, 1 hour, 5 hours and 12 hours.               
You should also check Push Notifications for the app and make sure those are enabled to your liking.

Last Modified Time: 07/16/14

Sign up for news by email


Connect With Us

© Copyright 2005 - Motava Corporation - All Rights Reserved