Simplify Your Renewals
We’ve simplified renewing your account with us. Prior to this, you would have different features expiring on different dates? Our new billing consolidation feature allows each feature to be merged and renewed on a single date.
.
Getting set up is easy. If your account is eligible, you should receive a notification when logging into your Account Dashboard with a red button that reads “Simplify Renewals”.
Alternatively, navigate to the “Account” section to manage your account features and view their respective renewal dates. There are a couple scenarios where you will not have this option available even though you have multiple features with different expiration dates.
Those are:
- If you are on monthly billing and you have features expiring greater than 30 days from each other. For example, you are on monthly billing and have FeatureA expiring on 3/1/2015 and FeatureB expiring on 4/18/2015. Switching to Annual Payments WILL allow you to consolidate your features to one date. Otherwise, you can renew FeatureA regularly, then consolidate your features at the time of renewal of FeatureB.
- If you are on Annual Payments and have one or more features expiring past 365 days. Meaning, you renewed a feature for 1 year before it expired, and now have features that are not expiring within 365 days of each other. If this is the case, you will need to wait until you are within the 365 day renewal window to consolidate your features.
After clicking the Simplify Renewals button, you will proceed to the consolidation page which will contain the amount of credit you will receive and the new expiration date of your subscription.
When you click “Consolidate” you will then proceed to the checkout page, which will list your features to be consolidated and any prorated credits added to your account.
Regardless if you are consolidating your account or not, everyone will see that we have made some visual changes to the feature renewal page.
Features can now be toggled on or off, making it easier to enable or disable features on your account.
We hope this simplifies things for you all; let us know by opening a live chat with us!
