Canned Messages are simply pre-typed common messages that operators can select and transmit without having to type it over and over again.
The Canned Messages neatly organizes your canned messages within Categories.
First, create a category, for example: General
Next, you will be able to add messages by clicking on the blue messages link.
Once you add a message and save it, you will see that you can select this message to be the initial message which is sent to the visitor automically as soon as you accept the chat.
By clicking on the NO, it will become YES.
***NOTE: You can only have 1 initial message.